Mashai Kelsey-Lalani
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Cleaner
Maid Spotless Cleaning Services
02.2018 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Manager
La Bella Sole - Tanning Salon
08.2021 - 05.2022
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Warehouse associate
Amazon – Fulfillment Centre
12.2020 - 04.2022
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Hostess
Williams Landing – Landing Group
05.2016 - 03.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Manager (Seasonal/ Summer)
The Perfect Scoop
04.2014 - 04.2016
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Trained new employees to maximize team performance.
- Managed employee schedules to ensure a smooth workflow
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
McDonald’s Restaurant
09.2013 - 09.2014
- Performed cash, card and check transactions to complete customer purchases.
- Contributed to team efforts in meeting sales goals through upselling promotional items and upsizing meal options.
- Learned duties for various positions and provided backup at key times.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
Education
Business Management - Diploma -
Humber College
Toronto, ON05.2021
Psychology -
Carleton University
Ottawa, ON04.2018
Skills
- Time management skills
- Point of Sale Software
- Effective Multitasking
- Flexible and Adaptable
- Customer service
- Teamwork and Collaboration
- Ability to work in a fast paced environment
- Smart serve certified
References
References available upon request
Timeline
Manager
La Bella Sole - Tanning Salon
08.2021 - 05.2022
Warehouse associate
Amazon – Fulfillment Centre
12.2020 - 04.2022
Cleaner
Maid Spotless Cleaning Services
02.2018 - Current
Hostess
Williams Landing – Landing Group
05.2016 - 03.2019
Manager (Seasonal/ Summer)
The Perfect Scoop
04.2014 - 04.2016
Cashier
McDonald’s Restaurant
09.2013 - 09.2014
Business Management - Diploma -
Humber College
Psychology -
Carleton University
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