Masha Maleki

Newmarket,ON

Summary

To obtain a position as a Customer Service in a reputable financial institution, where I can utilize my strong customer relations skills, cash handling expertise, and problem-solving abilities to contribute to the bank's success and maximize customer satisfaction.

Summary qualifications

Over 1 year of experience in customer service and team management within fast-paced environments.
Proven ability to meet and exceed sales targets, contributing to increased revenue and customer loyalty.
Exceptional ability to handle cash transactions and manage financial operations with precision.
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Access) and Adobe software, ensuring efficient digital operations.
Strong problem-solving skills with a focus on resolving customer complaints and enhancing satisfaction.
Ability to multitask and manage multiple responsibilities simultaneously, ensuring efficient workflow.
Bilingual: Fluent in English and Farsi, enabling effective communication with a diverse customer base.
Recognized for excellent organizational skills and the ability to lead and motivate teams towards achieving operational excellence.

Overview

years of professional experience

Work History

Leader

Starbucks Licensee Branch at Metro

05.2023 - 05.2024

Directed a team of over 10 employees, overseeing daily operations and ensuring the highest standards of customer service
Managed cash transactions, inventory control, and scheduling, leading to improved operational efficiency
Consistently met and exceeded customer service targets, contributing to an increase in customer satisfaction and repeat business
Played a key role in resolving customer issues, ensuring positive experiences, and fostering customer loyalty
Referred customers to specialized services, contributing to enhanced customer satisfaction and service delivery
Optimized team productivity by implementing effective organizational strategies and leadership techniques.

Designer

Damoon Kish Company

04.2021 - 11.2021

Collaborated with the team from May 2021, gaining a comprehensive understanding of the company's environment and project requirements
Provided creative solutions for projects, demonstrating persistence, discipline, and adherence to the company's strategy and innovation.

Education

Master of Digital Media -

Toronto Metropolitan University

Toronto, ON

06.2023

Bachelor of Architectural Technology -

Azad University

04.2018

Skills

Cash Handling and Transactions: Expert in managing cash flow and ensuring transaction accuracy
Customer Service Excellence: Strong track record in providing personalized service and resolving customer concerns
Sales and Revenue Growth: Proven ability to meet sales targets and contribute to revenue growth
Team Leadership and Motivation: Skilled in leading teams to achieve operational goals and maintain high morale

Problem-Solving: Adept at identifying issues and implementing effective solutions to enhance customer satisfaction
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access), Adobe Acrobat, Photoshop, and Figma
Multilingual Communication: Fluent in English and Farsi, enabling clear communication with a diverse clientele
Organizational Skills: Exceptional ability to manage time, prioritize tasks, and maintain an organized workflow

References

Corey Nilsson, Consultant, Unifor Local 414, 905-440-0094, cnilsson@uniforlocal414.ca

Timeline