Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic

MASANGU KAZADI

Oshawa,Canada

Summary

Hardworking and passionate bilingual job seeker with strong proficiency in both languages. Skilled in effective communication and connecting with diverse audiences. Adaptable and collaborative, able to quickly adapt to new environments and work well with colleagues from various backgrounds. Committed to delivering high-quality results and making a positive impact within your organization.

Overview

18
18
years of professional experience

Work History

Bilingual Customer Service Representative

General Motors
01.2018 - 03.2024


  • Consulted with customers to evaluate needs and determine best options
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.

Bilingual Customer Service Representative

McDonald’s
01.2015 - 09.2016
  • Took customers’ orders and prepared orders
  • Washed work tables, cupboards and appliances
  • Cleaned, peeled, sliced and trim foodstuffs using manual and electric appliances
  • Received and processed payments by cash, credit card or automatic debit

Bilingual Customer Service Representative

Atelka Inc. (Videotron)
09.2010 - 08.2012
  • Answered customer telephone calls regarding the products or existing accounts
  • Made changes to customers’ accounts
  • Responded to questions and concerns about services, and escalate calls appropriately
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Upgraded service and offer additional service packages or options
  • Consistently improve customer satisfaction through expert resolution of conflict, issues
  • Identified and resolved discrepancies and errors in customer accounts.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.

Bilingual Sales Associate

Vector Inc. Corporation
08.2009 - 09.2010
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Generated advertising brochure for vendor use.
  • Collaborated with team members to achieve monthly sales goals, consistently exceeding targets.
  • Provided expert guidance on product selection based on individual needs, earning trust among customers as a reliable source of information.

General labor

Ace Bakery
01.2006 - 12.2007
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.

Education

Bachelor of Arts - High School Teaching

Grant MacEwan University
Edmonton, AB
08-2018

High School Diploma -

S.C.A.S
Scarborough, ON
06-2007

Skills

  • Microsoft Office
  • Web search
  • Customer service excellence
  • Information Gathering
  • Multitasking Abilities
  • Problem resolution
  • Teamwork
  • Strong interpersonal skills

Languages

English
French

Volunteer Experience

  • Sunday school teacher, organize activities and outings for young children.
  • Baby-sitting for family and friends.

References

Upon request

Timeline

Bilingual Customer Service Representative

General Motors
01.2018 - 03.2024

Bilingual Customer Service Representative

McDonald’s
01.2015 - 09.2016

Bilingual Customer Service Representative

Atelka Inc. (Videotron)
09.2010 - 08.2012

Bilingual Sales Associate

Vector Inc. Corporation
08.2009 - 09.2010

General labor

Ace Bakery
01.2006 - 12.2007

Bachelor of Arts - High School Teaching

Grant MacEwan University

High School Diploma -

S.C.A.S

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