MASAKI ISHIKAWA
Vancouver,Canada
Summary
Professional Administrative Officer with 11 years of experience providing exceptional administrative and customer service support. Efficient in handling schedules, coordinating meetings, and maintaining records, while ensuring smooth workflow and effective communication within team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payroll Administrator, Human Resources Department
Anjo City Hall
04.2022 - 07.2024
- Handled complex payroll situations such as overtime payments with accuracy by using software.
- Reduced errors in payroll calculations with careful attention to detail and thorough data verification.
Administrative Officer, Nursing Care Department
Anjo City Hall
04.2018 - 03.2022
- Conducted audits of nursing care providers to ensure compliance with legal regulations.
- Reviewed and processed licensing documents from new nursing care providers.
- Provided accurate and timely information on regular law revision and government subsidy applications.
Tax Calculator, Income Tax Department
Anjo City Hall
04.2013 - 03.2018
- Calculated individual inhabitant taxes using the software with accuracy and efficiency.
- Prepared final tax returns for local residents, ensuring compliance with regulations.
- Responded to inquiries regarding inhabitant tax, providing clear and accurate information.
- Resolved customer complaints regarding tax calculation, ensuring issues were addressed promptly before escalation.
Education
Bachelor of Education - Teacher Training Program for Secondary Education
Aichi University of Education
Aich-ken, Japan03.2011
Skills
- Microsoft Office 365
- Payroll
- Tax Calculation
- Customer Service
- Relationship Building
Accomplishments
- Accurately calculated monthly salaries and biannual bonuses for over 1,200 employees in the Payroll Department, ensuring error-free payroll processing.
- Conducted audits of around 30 nursing care facilities per year to ensure compliance with legal regulations in the Nursing Care Department.
- Recruited the nursing care provider to operate large-scale nursing care facilities and selected the suitable company.
- Processed approximately 500 final tax returns annually in the Income Tax Department.
- Handled over 200 resident inquiries about income tax per year, effectively resolving complaints before they escalated into major issues.
Certification
- Middle shool English teacher's license
- High shool English teacher's license
- Driver's license
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Payroll Administrator, Human Resources Department
Anjo City Hall
04.2022 - 07.2024
Administrative Officer, Nursing Care Department
Anjo City Hall
04.2018 - 03.2022
Tax Calculator, Income Tax Department
Anjo City Hall
04.2013 - 03.2018
Bachelor of Education - Teacher Training Program for Secondary Education
Aichi University of Education
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