Summary
Overview
Work History
Education
Skills
Certification
Key Deliverables
Language
Timeline
Generic

MASAB KHAN

Summary

Results-driven Telecommunications Technician with 2+ years of experience in Telecommunications equipment installation, maintenance, fiber Optics, structured cabling and repair. Proven ability to optimize network performance, ensure seamless connectivity and troubleshoots complex technical issues with precision and delivering excellent customer service. I want to work with a company which appreciates innovation so that I can enhance my knowledge and skills more to give my best for the growth of the company and individual progress.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Telecommunications- Technician

Bell Technical Solutions
05.2023 - 01.2024
  • Provide an exceptional customer experience for our clients
  • Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
  • Observe and follow all company Health and Safety rules and policies
  • Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
  • Assess work assignments, installations and services provided by dispatch
  • Install and test equipment at customer’s premises including internet modems, phone, TV boxes
  • Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines
  • Connect, disconnect and relocate cable outlets
  • Inspect and test telecommunication transmission lines and cables for transmission characteristics and to locate faults
  • Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers
  • Inspect, monitor, test and adjust cable transmission and distribution systems
  • Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards
  • Splice and repair various types and sizes of telephone and other telecommunication cables including Optical Fiber
  • Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's premises

Sales and Marketing Representative

Puulse Marketing
03.2022 - 04.2023
  • Identified specific needs of customers to tailor solutions that fit their lifestyle thus delivering superior customer service experience
  • Worked from a client provided territory lead list to market Bell products in residential areas generating 10+ sales each week
  • Acted as an ambassador of brandMeet strategizing innovations, tracking goals, and reporting on sales and marketing results
  • Distributed marketing materials and product information, increasing brand awareness by 15% in target neighbourhood
  • Used Salesforce customer relationship management (CRM) system to manage my lead funnel

Education

Postgraduate Advanced Diploma - Business Administration – Human Resources Management

St. Lawrence College
Scarborough, ON
08-2022

Postgraduate Diploma - Event Management

St. Clair College
Windsor, ON
12-2021

Bachelor’s degree - performing arts

Noida International University
12-2020

Skills

  • Telecommunications systems and networks
  • Fiber optic systems and testing
  • Copper and coaxial cable systems ( Cat5e, Cat6 )
  • Equipments installation ( Switches, Routers , Modems )
  • Wireless communication systems
  • Network protocols and architectures
  • Troubleshooting and repair of telecommunications equipment
  • RF signal testing and optimization
  • Telecommunications network installation and maintenance
  • Wireless Home Internet (Rural Internet)
  • Management Skills
  • Compliance and Safety
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Employee & Labor Relations
  • Workplace Communication
  • Salesforce
  • Presentation skills
  • Data analysis
  • Fluent in Security Technologies

Certification

  • G License, 3+ years of experience with Clean abstract
  • Volunteer Experience & Leadership Certificate
  • First Aid & CPR Certified
  • Managing of resistant Behaviour’s Certified
  • Smart Serve Certified
  • Naloxone – Overdose Prevention training certificatied
  • Crisis Management Certificatied
  • Health and safety awareness certificatied
  • Freelance Associate internship certified in the HR department from AICPERT.

Key Deliverables

• Ability to work independently and as part of a team..
• Strong commitment to quality.
• Determination, dedication, and discipline.
• Willing to learn and adapt to new opportunities and challenges.
• Excellent Technical and Problem solving skills with a strong focus on customer service.

Language

English
Native or Bilingual

Timeline

Telecommunications- Technician

Bell Technical Solutions
05.2023 - 01.2024

Sales and Marketing Representative

Puulse Marketing
03.2022 - 04.2023

Postgraduate Advanced Diploma - Business Administration – Human Resources Management

St. Lawrence College

Postgraduate Diploma - Event Management

St. Clair College

Bachelor’s degree - performing arts

Noida International University

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MASAB KHAN