Masa Usami
Calgary,AB
Summary
Dedicated and customer-focused server with 2 years of experience at Swiss Chalet, and 6 months of experience at Kinjo as a busser and hostess. Seeking a serving position to utilize my exceptional interpersonal skills, attention to detail, and proven ability to provide a warm and welcoming dining experience. I’ve just returned from a 6-month stint teaching English in Japan, seeking full time employment.
Overview
2
2
years of professional experience
Work History
Server
Swiss Chalet
11.2021 - 02.2024
- Served patrons in a busy restaurant environment, ensuring a positive dining experience
- Collaborated with colleagues to ensure smooth service and timely order delivery
- Successfully managed POS system with accuracy and efficiency, consistently meeting sales targets.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Host
Kinjo Sushi
06.2022 - 11.2022
- Welcomed and seated guests, enhancing their initial impressions of the restaurant
- Assisted servers in clearing and setting up tables, maintaining a clean and organized dining area
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Provided attentive service by promptly refilling water glasses and assisting with guests' needs
- Worked collaboratively with the front-of-house team to optimize overall restaurant operations
- Demonstrated strong communication skills when conveying information to guests and team members.
Education
High School Diploma -
Ernest Manning High School
Calgary, AB05.2022
Skills
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Cash Handling
- Food safety understanding
- Suggestive Selling
Languages
English
Native or Bilingual
Timeline
Host
Kinjo Sushi
06.2022 - 11.2022
Server
Swiss Chalet
11.2021 - 02.2024
High School Diploma -
Ernest Manning High School
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