Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Joao Guedes

Vancouver,BC

Summary

Motivated Barista with exceptional social skills, communication abilities and customer service background. Detail-oriented team player with strong organizational skills. Pursues every opportunity to support team members and proactively address issues.

Overview

20
20
years of professional experience

Work History

Barista

Prado Café
03.2022 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Took customer orders and entered them into the point-of-sale system.
  • Created coffee and other beverages and prepared food products.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Helped training new employees, sharing knowledge and expertise of coffees, teas, food and operations.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Received order deliveries and stocked supplies
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Portrait Photographer

Joao Guedes Photography
09.2013 - Current
  • Captured artful, beautiful intimate portraits for private clients In person and online sales.
  • In-person and online sales.
  • Website management.
  • Experience with CRM tools such as Honeybook and 17 Hats.
  • Content creation for Social Media.
  • Image Editing and Retouching using Adobe Lightroom and Adobe Photoshop.
  • Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
  • Improved workflow efficiency by implementing organizational systems for scheduling appointments, managing contracts, and tracking payments.
  • Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
  • Conducted thorough consultations with clients to determine their vision and preferences for each portrait session.

Photography Educator

Joao Guedes Photography
09.2013 - Current
  • Planned and hosted over 50 in-person workshops in multiple countries.
  • Facilitated student-led, inquiry-based activities to enhance learning experience.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.
  • Gave Keynote Presentations in multiple photography conferences and photography schools.
  • Offered individual mentorship to photographers

Trainer

Atelka Inc
10.2010 - 08.2012
  • Trained new Rogers and Fido hires for Customer Care Agents.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Developed effective training plans based on department needs and objectives.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Reports on individual and group development.
  • Floor support for agents during integration period.

Commercial Photographer

Joao Guedes Fotografia
09.2006 - 04.2010
  • Collaborated with marketing teams to develop visually striking advertising campaigns that drove sales growth.
  • Adapted photographic styles based on client preferences while maintaining artistic integrity and delivering consistent results across projects.
  • Digitally edited photos with Adobe Lightroom and Photoshop to enhance final result.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Project Management and team management.

Cook

Envy Cafe
02.2005 - 04.2006
  • Cook breakfast, lunch and dinner services for Mediterranean restaurant.
  • Inventory and Kitchen management.

Education

Master's Degree in International Marketing -

Escuela de Administración de Empresas de Barcelona
Barcelona, Spain
07.2003

Bachelor's Degree in Marketing -

Universidade Norte do Paraná
Londrina, Paraná
06.2002

Skills

  • Microsoft Office expertise
  • Proficient in Adobe Lightroom
  • Social Media Management
  • Creative photography skills
  • Experienced in Adobe Photoshop
  • Adobe Creative Suite
  • Collaborative team member
  • Effective team leadership
  • Decision-making
  • Thoroughness in reviewing work
  • Building professional connections
  • Customer relationship management
  • Event planning
  • Social media management
  • Event marketing
  • Administration
  • Venue selection

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Limited Working

Timeline

Barista

Prado Café
03.2022 - Current

Portrait Photographer

Joao Guedes Photography
09.2013 - Current

Photography Educator

Joao Guedes Photography
09.2013 - Current

Trainer

Atelka Inc
10.2010 - 08.2012

Commercial Photographer

Joao Guedes Fotografia
09.2006 - 04.2010

Cook

Envy Cafe
02.2005 - 04.2006

Bachelor's Degree in Marketing -

Universidade Norte do Paraná

Master's Degree in International Marketing -

Escuela de Administración de Empresas de Barcelona

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