Marzia Shamsi
Barrie
Summary
High-energy customer service professional specializing in dispute resolution and effective communication. Proven ability to enhance service delivery and build strong customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Weedman Lawncare Co
Toronto
02.2025 - Current
- Managed customer inquiries through phone and email communication.
- Resolved service issues by coordinating with field technicians and customers.
- Provided product information to customers, enhancing their understanding of services.
- Maintained accurate records of customer interactions in the database system.
- Assisted customers with billing inquiries and account adjustments, ensuring accurate resolutions.
- Implemented feedback from customers to improve overall service delivery processes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, fostering high satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Offered discount options to strengthen customer retention and encourage loyalty.
- Surpassed sales goals through implementation of successful marketing strategies.
Dietary Aide Leader
School House Play Care Center of Durham
02.2023 - 10.2024
- Led kitchen team to uphold safe food handling and cleanliness standards, ensuring compliance with health regulations.
- Collaborated in menu planning, catering to dietary needs of diverse age groups for balanced nutrition.
- Coordinated food distribution during meal times, enhancing service delivery and customer satisfaction.
- Prepared nutritious meals following dietary guidelines for children and staff.
- Implemented feedback from staff and parents to enhance meal offerings.
- Coordinated with other departments regarding special dietary needs or requests.
- Monitored inventory levels and reported shortages to management promptly.
- Conducted inventory of kitchen supplies, restocked shelves, and notified supervisor of any shortages or needed items.
- Maintained a safe and sanitary work environment by adhering to all safety regulations and procedures.
Chef/Culinary Manager
Hospitality
01.2016 - 01.2024
- Managed daily kitchen operations and staff scheduling to enhance service delivery.
- Developed and implemented menu plans based on seasonal ingredients and guest preferences.
- Trained and mentored culinary staff on cooking techniques and food safety practices.
- Oversaw inventory management to maintain optimal stock levels and uphold quality control.
- Collaborated with suppliers to source high-quality ingredients for menu offerings.
- Enforced sanitation standards to maintain a clean and safe kitchen environment.
- Trained new employees on safety protocols, knife skills, recipe preparation techniques, and plating design to ensure consistent culinary standards.
Education
Hospitality
School Of Culinary & Finsihing Arts
Dubai,UAE01-2015
Bachelor of Arts - Arts
Bachelor Of Arts
Commercial University New Delhi06-2005
Health & Nutrition
City & Guilds
London,UKSkills
- Report creation
- High-energy attitude
- Dispute resolution
- Microsoft PowerPoint
- Administrative support
- Technical support
- Call center experience
- De-escalation techniques
- Brand representation
- Opening and closing accounts
- Documentation
- Typing proficiency
Languages
English
Professional
Certification
- CPR & first Aide
- Food handlers License
Timeline
Customer Service Representative
Weedman Lawncare Co
02.2025 - Current
Dietary Aide Leader
School House Play Care Center of Durham
02.2023 - 10.2024
Chef/Culinary Manager
Hospitality
01.2016 - 01.2024
Hospitality
School Of Culinary & Finsihing Arts
Bachelor of Arts - Arts
Bachelor Of Arts
Health & Nutrition
City & Guilds