Marzia Islam
Toronto,Ontario
Summary
Dedicated and customer-focused Retail Sales Associate with 3 years of experience in delivering exceptional service and driving sales growth. Proven track record of exceeding sales targets and providing outstanding customer support. Seeking an opportunity to contribute my skills and expertise to your company as a Sales Associate.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ardene
04.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sales Associate
Bluenote
12.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assist an average of 40 customers per day in finding or selecting items, and providing recommendations which have generated a total of $8K in additional revenue
- Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates
- Achieved an average of 140% of sales goals for three consecutive months
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
Retail Sales Associate
Aarong Moghbazar
01.2022 - 10.2022
- Greeted customers and helped with product questions, selections and purchases.
- Provide top-notch customer service by assisting customers in product selection, answering inquiries, and offering product recommendations based on their needs and preferences.
- Helped an average of 50 customers per day by responding to inquiries and locating products
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Aided Hindi-speaking customers, increasing repeat and loyal customers by 30%
Education
BBA - Business Marketing
Seneca College of Applied Arts And Technology
North York, ON07.2025
Skills
- Cash Register Operation
- Sales Expertise
- Excellent People Skills
- Microsoft Office
- Exceptional customer service
- Sales target achievement
- Cash handling and transaction processing
- Product knowledge and demonstration
- Visual merchandising
- Inventory management
- Problem-solving and conflict resolution
- Team collaboration
- Loss prevention
- Communication and interpersonal skills
Timeline
Sales Associate
Ardene
04.2023 - 09.2023
Sales Associate
Bluenote
12.2022 - 02.2023
Retail Sales Associate
Aarong Moghbazar
01.2022 - 10.2022
BBA - Business Marketing
Seneca College of Applied Arts And Technology
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