Marzhan Mako Satubaldina
Saskatoon
Summary
Public sector professional with a Master’s in Strategic Marketing from University of the Arts London and a Bachelor’s in Social Studies from the University of Manchester. Experienced in community engagement, program coordination, and grant administration across arts, culture, and civic services. Skilled in building partnerships, supporting inclusive initiatives, and aligning public programs with policy goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Corporate Revenue
City of Saskatoon
05.2025 - Current
- Handle a high volume of 50+ citizen inquires daily via phone and in person, providing accurate and efficient resolution of tax, utility and licensing concerns.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ensure compliance with City policies while maintaining a high level of customer satisfaction
- Contributed to ongoing process improvement initiatives within the Corporate Revenue team
Senior Financial Advisor
The Bank of Nova Scotia
10.2024 - 05.2025
- Delivered tailored financial guidance, empowering clients to reach their unique financial goals.
- Fostered strong client relationships, resulting in a 30% increase in client retention.
- Managed a diverse portfolio of clients, ensuring optimal returns on investments and minimizing risks.
- Built lasting relationships with clients by consistently exceeding expectations in communication, professionalism, and results-driven advice.
Financial Advisor & Mortgage Broker
Fortress Financial Group
03.2023 - 09.2024
- Implemented strategic investment recommendations, boosting portfolio performance by 15%.
- Introduced tax-efficient strategies, reducing client tax liabilities by up to 25%.
- Integrated comprehensive estate planning, safeguarding assets for future generations.
Program & Community Development Specialist
International Centre for Cultural Initiatives
05.2020 - 03.2022
- Coordinated community-based cultural programs and public art initiatives in alignment with organizational goals to support local creative development
- Managed annual arts funding cycles: oversaw application intake, assessed eligibility, supported review panels, and facilitated communications with applicants
- Collaborated with municipal and regional partners to expand public participation in arts programming, including festivals, exhibits, and neighborhood art projects
- Tracked program outcomes and produced detailed internal and stakeholder reports on grant impact, policy alignment, and funding distribution
- Maintained organized records of applications, approvals, payments, and project evaluations using Excel, CRM systems, and document templates
Cultural Programs Officer
Ministry of Culture and Sports of the Republic of Kazakhstan
09.2017 - 05.2020
- Supported the regional implementation of national cultural policy and local community arts initiatives under the direction of the Ministry
- Assisted in the administration of public arts funding programs, including collecting applications, preparing evaluation materials, and coordinating with local cultural councils
- Promoted government-supported cultural grant opportunities through multilingual outreach, community presentations, and artist engagement events
- Collaborated with local municipalities and cultural institutions to organize festivals, exhibitions, and public arts programs representing Kazakhstan’s ethnic and cultural diversity
- Monitored compliance and outcomes for funded cultural projects and submitted detailed reports to senior ministry officials
- Provided administrative support and event coordination for national cultural campaigns and international cultural exchange initiatives
Senior Manager of Project and Economic Analysis
KMG Kashagan BV
04.2014 - 09.2017
- Managed market budget, optimizing project finances for enhanced financial clarity.
- Established budget controls, ensuring accurate cost reporting and change notice authentication.
- Drafted 5 impactful financial reports quarterly for CFO and GE, driving strategic decisions.
- Calculated purchase price and negotiated effectively on behalf of Kazakhstan with ConocoPhillips & CNPC.
- Contributed to risk management strategies for the NCOC project, enhancing project stability.
Senior Treasurer
KMG Kashagan BV
03.2013 - 04.2014
- Secured funds to meet 100% of operational and capital investment requirements.
- Guided Senior Management on critical loans, liquidity, and investment strategies.
- Delivered insightful monthly reports on the organization's financial health.
- Developed a robust treasury portfolio, enhancing asset management.
- Successfully registered company shares, ensuring compliance and market readiness.
Relationship Manager, Business Loan Group
JSC ATF Bank
02.2010 - 02.2013
- Executed comprehensive credit analyses, enhancing decision-making processes.
- Delivered exceptional client service, boosting customer satisfaction ratings by 15%.
- Prepared and presented compelling cases, securing 90% approval rate from Credit Committees.
- Successfully sold banking products, increasing revenue from medium-sized businesses by 20%.
Education
Master of Arts (M.A.) - Strategic Marketing
University of The Arts London
London, United Kingdom02.2010
Bachelor of Arts (B.A.) - Social Studies Education
The University of Manchester
Manchester, United Kingdom06.2008
HEFP - Business Studies
The University of Warwick
Coventry, United KIngdom06.2005
Skills
- Municipal and regional cultural policy implementation
- Arts and culture grant management
- Stakeholder and partner relationship building
- Budget monitoring and reporting
- Customer service skills
- Community consultation and outreach
- Public presentation and facilitation
- Civic engagement and volunteer development
- Strong written and verbal communication
- Ability to manage competing priorities under pressure
Certification
- Canadian Securities Course 2023
- Conduct & Practices Handbook 2023
- Ernst & Young Academy of Business 2014: Investment Project Evaluation
- Ernst & Young Academy of Business 2014: Risk Management
- Ernst & Young Academy of Business 2013: Financial Modeling I: Model Development Technique Financial
- Ernst & Young Academy of Business 2013: Modeling II: Financial Business Situation Forecasting
- AON, London, United Kingdom 2013: Energy Insurance Training Seminar
- NLB Consulting GmbH, 2011: Advanced UniCreditGroup Sales Training for Relationship Managers
LNGG
English
Native or Bilingual
French
Limited Working
Ukrainian
Full Professional
Russian
Native or Bilingual
Timeline
Customer Service Representative, Corporate Revenue
City of Saskatoon
05.2025 - Current
Senior Financial Advisor
The Bank of Nova Scotia
10.2024 - 05.2025
Financial Advisor & Mortgage Broker
Fortress Financial Group
03.2023 - 09.2024
Program & Community Development Specialist
International Centre for Cultural Initiatives
05.2020 - 03.2022
Cultural Programs Officer
Ministry of Culture and Sports of the Republic of Kazakhstan
09.2017 - 05.2020
Senior Manager of Project and Economic Analysis
KMG Kashagan BV
04.2014 - 09.2017
Senior Treasurer
KMG Kashagan BV
03.2013 - 04.2014
Relationship Manager, Business Loan Group
JSC ATF Bank
02.2010 - 02.2013
Master of Arts (M.A.) - Strategic Marketing
University of The Arts London
Bachelor of Arts (B.A.) - Social Studies Education
The University of Manchester
HEFP - Business Studies
The University of Warwick
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