Mary Yuliana (Yana) Cabral
Winnipeg,MB
Summary
Hard-working Team Leader/Guest Experience Leader at McDonald's, enhancing guest satisfaction ratings through effective problem-solving and a positive attitude. Skilled in multitasking and building strong team dynamics, I strive to improve service quality while mentoring crew members to achieve their best performance in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader/Guest Experience Leader
McDonald's
07.2021 - Current
- Delegating responsibilities to crew members to maximize productivity and efficiency during shifts and monitoring progress towards goals.
- Evaluated crew member performance during regular verifications, offering praise for achievements as well as discussing areas requiring further improvement.
- Increased guest satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Faculty of Science - General B.Sci (Transferred)
University of Manitoba
66 Chancellors Cir, Winnipeg, MB09-2024
Faculty of Kinesiology -
University of Manitoba
66 Chancellors Cir, Winnipeg, MB09-2023
High School Diploma -
JH Bruns Collegiate
250 Lakewood Blvd, Winnipeg, MB06-2023
Skills
- Teamwork and collaboration
- Problem-solving, Attention to detail
- Friendly, positive attitude
- Customer service
- Multitasking Abilities
- Calm under pressure in fast-paced Environments
- Punctual and Hardworking
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- LIFT Ethics Certificate Program, Better Business Bureau - 2020
Interests
- Currently playing on recreational volleyball teams and regularly attending the gym for overall physical and mental well-being
- Strong passion for sports, with experience playing soccer and basketball on youth teams
Timeline
Team Leader/Guest Experience Leader
McDonald's
07.2021 - Current
Faculty of Science - General B.Sci (Transferred)
University of Manitoba
Faculty of Kinesiology -
University of Manitoba
High School Diploma -
JH Bruns Collegiate
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