Summary
Overview
Work History
Education
Skills
References
Phone
Timeline
Generic

Maryum Mattu

Milton,Canada

Summary

Proven leader and efficient communicator, adept at fostering customer relationships and enhancing operational efficiency, evidenced by a 25% increase in process streamlining at DKNY. Excel in team collaboration and proficient in Office Productivity tools. Formerly excelled at Shell Canada, prioritizing safety and customer service, embodying strong interpersonal skills and technical acumen.

Overview

16
16
years of professional experience

Work History

Cabin Service Cleaner

Air Canada
Toronto, Ontario
03.2022 - 12.2023
  • Sanitized tray tables and windows while organizing magazines to ensure presentability.
  • Ensured cleanliness by disposing of trash and refilling essential items.
  • Disinfected and restocked toilets to accommodate usage requirements.
  • Disposed of trash from cabins in accordance with company guidelines.
  • Adhered to safety protocols while working around hazardous materials like bleach or ammonia-based products.
  • Maintained cleanliness by systematically removing cabin waste per guidelines.

Administrator

Thai Oasis
Milton, Canada
02.2019 - 02.2022
  • Handle calls daily, with duties including signing up new clients, retrieving customer data, presenting relevant information, and cancelling appointments
  • Actively promote the spa, treatment, services, session and retail as well as program promotions and discounts available
  • Provide guidance to clients on the procedures at the spa
  • Handle guest questions and concerns promptly, professionally and courteously

Site Operation Manager

Shell Canada
London, Canada
09.2020 - 02.2021
  • Oversaw daily operations running smooth at all four locations
  • Channeled weekly reports to management
  • Reported near miss incidents on weekly basis
  • Enforced safety measures and regulations
  • Arranged post-training follow-up sessions and used these opportunities to let trainees practice their skills or discuss their experiences as they try to apply their knowledge on the job
  • Ensured customer service and maintaining customer bond
  • Provided accurate information about promotions to employees
  • Verified the deposit prepared is accurate and deliver deposit to the bank

Hairstylist/Manager

First Choice
Milton, Canada
04.2016 - 05.2019
  • Managed scheduling process with keen attention to detail
  • Conducted regular staff meeting and promoting services
  • Managed booking and serve walk-ins
  • Maintained supplies by checking stock, anticipating needs, placing orders and keeping updated records of expenses
  • Maintained safe and healthy conditions by following standards and legal regulations
  • Knowledge of wide range of haircuts and coloring techniques
  • Valid cosmetology license

Retail Sales Representative

Wal-Mart Supercenter
Milton, Canada
09.2007 - 01.2016
  • Negotiated successful transactions by reducing damaged inventory levels and driving sales
  • Created a 100% defect free environment during daily shifts
  • Collaborated during daily meeting in 7-member team to meet operational targets

Sales Associate

DKNY
Halton Hills, Canada
08.2013 - 08.2014
  • Contributed to store sales through excellent customer service and product knowledge
  • Organized shipments off trucks and pushed products on sales floor for customers
  • Increased efficiency by 25% through organizing and processing customer orders through a streamlined process
  • Organized merchandise based on store guidelines and policy

Education

Hair Design - Hairstylist -

Marca College
Mississauga, ON
01.2016

Skin Care and Laser - Medical Esthetics -

Canadian Beauty College
Mississauga, ON
01.2014

Cosmetic Techniques and Management -

Sheridan College
Oakville, ON
01.2012

Skills

  • Strong interpersonal and communication skills
  • Work well independently and in collaborative tasks
  • Office Productivity: Word
  • Office Productivity: Excel
  • Office Productivity: Access
  • Office Productivity: Acuity Scheduling
  • Office Productivity: QuickBooks

References

Available upon request

Phone

cell, 905-299-6056

Timeline

Cabin Service Cleaner

Air Canada
03.2022 - 12.2023

Site Operation Manager

Shell Canada
09.2020 - 02.2021

Administrator

Thai Oasis
02.2019 - 02.2022

Hairstylist/Manager

First Choice
04.2016 - 05.2019

Sales Associate

DKNY
08.2013 - 08.2014

Retail Sales Representative

Wal-Mart Supercenter
09.2007 - 01.2016

Hair Design - Hairstylist -

Marca College

Skin Care and Laser - Medical Esthetics -

Canadian Beauty College

Cosmetic Techniques and Management -

Sheridan College

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Maryum Mattu