Maryum Alam
Calgary
Summary
Dynamic and organized professional cleaner with proven expertise in customer relations and sanitization with time management at Tommy Guns Barbershop and Molly Maid. Recognized for enhancing front desk efficiency and delivering exceptional service, while adeptly managing multiple tasks. Strong multitasking abilities which strengthens the ability to finish multiple cleaning tasks on time. Data entry skills contributed to a positive client experience and streamlined operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
1
1
year of professional experience
Work History
Barbershop Receptionist
Tommy Guns Barbershop
11.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cleaner
Molly Maid
02.2024 - 10.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
Education
Medical Office Assistant - Medical
Makami College
Calgary, ABSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Schedule management
- Multitasking and prioritization
- Positive and professional
- Courteous and professional
Languages
English
Full Professional
Arabic
Full Professional
Urdu
Full Professional
Timeline
Barbershop Receptionist
Tommy Guns Barbershop
11.2024 - 05.2025
Cleaner
Molly Maid
02.2024 - 10.2024
Medical Office Assistant - Medical
Makami College
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