Maryson Balid
Langley,BC
Summary
To obtain a challenging post in a professional setting that would enhance my knowledge and experience and utilize it. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Holy Family Hospital
09.2022 - 08.2023
- Managing healthcare facility’s policies and procedures, ensuring that best practices are followed, and resolving cases where facility is out of compliance
- Monitoring daily operations of hospital, which includes all administrative aspects of In-patient, Out-Patient, Critical Care, Casualty, OT and Diagnostics, Medical Insurance and other Medical services such as Day care, homecare and ambulance services
- Handled and resolved administrative issues like patient registration, billing and payment, admissions, bed management and OT Scheduling and diagnostics reports delivery
- Worked with doctors to speed up their turnaround times or sign papers quicker to speed up discharge process, worked with surgeons for optimum utilization of Operation theatres
- Handled and resolved complaints and ensured best practice is understood and applied
- Collected significant data of admission time, bed availability, discharge time taken, waiting time for diagnostics and used data to improve patient care
- Implemented new Discharge process and reduced Discharge TAT for cash patients from 7 hrs to 4 hrs
- Developed new policies like ‘Handle with care’ to resolve patient queries at earliest and improve patient satisfaction
- Prepared and maintained Monthly, Quarterly, Half- yearly and yearly statistical data and presented to the senior management in Operations review meetings held Quarterly
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Administrative Medical Officer
Saifee Hospital
12.2020 - 09.2022
- Supervise Medical Administration on Respective floors
- Interacting with Patients and Relatives and getting feedback
- Interacting with diagnostic areas to improve departmental performance
- Monitoring emergency admission and Discharge Process
- Handling Day to Day Administration on Floors, Solving Patient Queries
- Handling Daily Deployment of Resident Doctors and prepare work schedule and duty rota
- Coordinating NABH Activities, Data Collection, Tabulation and Analysis
- Working as First Point of Contact for Sister Incharge's on floors
- Training new Residents Doctors
- Faced NABH 2022 Re-certification and actively participated in NABH activities as a part of core Quality Team
- Preparing, modifying and implementing policies
- Interacting with Consultants to improve quality care by organizing Lectures and training sessions for residents
- Handled and coordinated DNB activities as DNB Co-coordinator like empanelled Teachers for the institute, faced inspections of Broad and super-specialty courses, managed OSCE and FAT exams for internal and external students and various other documentations.
- Directed and coordinated patient care activities of nursing and support staff.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Confirmed consistent and accurate medical record keeping practices.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Operations Manager
G.D. Pol Foundation General Hospital
02.2020 - 12.2020
- Handling day to day Operations and Administration work
- Departmental Analysis
- Purchase of Equipment
- Supervision of the Team
- Proper Reporting
- Coordinating with patients if require
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analysed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximise customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
Management Trainee
Nanavati Super Speciality Hospital
05.2019 - 10.2019
- Observed Standard Operating Protocol of MRD department and carried out Open File and Closed File Audit
- Observed and studied Standard Operating Protocol of Biomedical Engineering Department and learned about AMC and CMC required to maintain equipments
- Studied about Medical Administration Department and carried out clinical audits with Medical Superintendent such as :
- Perioperative Normothermia – Audit carried out in Operating Room
- Formed extubation Checklist and assisted the ICU Head of the Department in clinical audit performed in ICU
- Studied and analysed Retrospective Data of Cathlab for one year to rule out Conversion rate of Cathlab in last year and conversion rate of Full time Cardiologist and Part time Cardiologist and the number of CAG cases converted to CABG
- Retrospective data collected, tabulated and graphically analysed and presented to the Assistant Medical Superintendent.
- Worked on antibiotic sensitivity and Price data with Medical Superintendent
- Participated in Organ Donation Campaign by doing Poster Presentation
Intern
Saifee Hospital
10.2018 - 02.2019
- Noted and studied the Standard Operating Protocol for admission
- Observed the admission procedure at the admission desk
- Studied the calculation of average waiting time of planned and unplanned patients
- Data collection of average 10 patients a day and calculated the average waiting time
- Data collected and tabulated, average waiting time calculated and graphically represented
- Analyzed problems and worked with teams to develop solutions
Physiotherapist
Jaslok Hospital and Research Center
11.2016 - 11.2017
- Assessing, treating and documenting patient record
- Treating patients in Intensive Care Units, Neurology, Orthopedics, General Medicine, General Surgery, Cardiothoracic surgery, Obstetrics and Gynecology and Physiotherapy OPD
- Executed CME on The Role of Physical Therapy in Chronic Pain Conditions – Organized by Janssen India.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Wrote patient case notes and reports and collected statistics to develop and implement treatment plans.
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Performed community outreach to promote health and wellness.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
Education
MBA - Hospital and Healthcare Management
D.Y.Patil UniversityD.Y.Patil University,School of Management
Navi Mumbai06.2020
Master of Physiotherapy (MPTh) - Community & General Based Rehabilitation
D.Y.Patil University, College of Physiotherapy
Pimpri, Pune06.2016
Bachelor of Physiotherapy - BPTh
CMF College of Physiotherapy
Pune, India2013
HSC - Science
Wilson College
Mumbai2008
ICSE -
Bombay Scottish School
Mumbai2006
Skills
- Process Improvement Strategies
- Policy and Procedure Implementation
- Workflow Planning
- Staff Management
- Quality Assurance and Control
- Data Evaluation
- Patient Records Administration
- Clinical Quality Improvement
- Complaint Management
- Team Management
- Unit Leadership
- Strategic Planning
Accomplishments
- Attended International CMP conference 2014 held in D.Y.Patil University, Navi Mumbai.
- Participated in 2 days workshop on Sports Taping Technique by Dr. Prakash Shroff
- Participated in Workshop on ICU and Critical care management for Physiotherapists held on 14th sept 2013
- Attended Cardio Pulmonary Cardiac Resuscitation workshop at LTMG Hospital sion
- Attended wheelchair service and training delivery workshop at Dr. D.Y.Patil college of Physiotherapy ,Pimpri
- Attended program on communication strategies to strengthen Doctor Patient Relationship conducted by IMA and KNOWLEDGE ACADEMY at Dr. D. Y. Patil Medical College
- Participated as a Physiotherapist at the MEDITATE AND RUN EVENT organized by HEARTLESS held at Shivaji Nagar police ground, Pune on 28th feb 2016
- Participated as a Physiotherapist at the OXFAM TRAILWALKER, WALK FOR EQUALITY, 2015,MUMBAI.
Affiliations
Member of Organizing Committee for India’s Largest Multidisciplinary Medical Summit “MEDINSPIRE 2019”.
Languages
English
Full Professional
Certification
- Certified Transplant Coordinator (CPC): National Organ & Tissue Transplant Organisation, Credential ID : 01TC02117
- Healthcare Operations Management- Techniques and Application: IIHMR University
- Certified Pilates Trainer Course from Indian Academy of Fitness Training.
- Certified Aerobic Instructor Training Course from Indian Academy of Fitness Training.
- Certified ANC/PNC Instructor Training course from Indian Academy of Fitness Training
Timeline
Operations Manager
Holy Family Hospital
09.2022 - 08.2023
Administrative Medical Officer
Saifee Hospital
12.2020 - 09.2022
Operations Manager
G.D. Pol Foundation General Hospital
02.2020 - 12.2020
Management Trainee
Nanavati Super Speciality Hospital
05.2019 - 10.2019
Intern
Saifee Hospital
10.2018 - 02.2019
Physiotherapist
Jaslok Hospital and Research Center
11.2016 - 11.2017
MBA - Hospital and Healthcare Management
D.Y.Patil UniversityD.Y.Patil University,School of Management
Master of Physiotherapy (MPTh) - Community & General Based Rehabilitation
D.Y.Patil University, College of Physiotherapy
Bachelor of Physiotherapy - BPTh
CMF College of Physiotherapy
HSC - Science
Wilson College
ICSE -
Bombay Scottish School
- Certified Transplant Coordinator (CPC): National Organ & Tissue Transplant Organisation, Credential ID : 01TC02117
- Healthcare Operations Management- Techniques and Application: IIHMR University
- Certified Pilates Trainer Course from Indian Academy of Fitness Training.
- Certified Aerobic Instructor Training Course from Indian Academy of Fitness Training.
- Certified ANC/PNC Instructor Training course from Indian Academy of Fitness Training
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