Marysol Tovar
Lancaster
Summary
Dedicated and results-driven professional with over 10 years of experience in management, customer service, and operations across restaurant, financial, and healthcare settings. Skilled in team leadership, process optimization, and client relations with a proven track record of improving efficiency, reducing costs, and enhancing customer satisfaction. Recognized for adaptability, problem-solving, and the ability to thrive in fast-paced environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Family Care Leave
Lancaster, CA
01.2021 - Current
- - Dedicated full-time support to an immediate family member.
- - Maintained organizational, time management, and problem-solving skills while handling complex responsibilities.
- - Now fully available and eager to re-enter the workforce.
Manager
Ameci Pizza
Castaic, CA
07.2014 - 12.2020
- - Directed daily operations for a high-volume restaurant, supervising a team of 20+ employees.
- - Oversaw front-of-house and back-of-house staff to ensure smooth operations and excellent customer service.
- - Managed inventory, vendor relations, and ordering, reducing waste and improving cost control.
- - Handled customer inquiries and complaints, maintaining a positive dining experience.
- - Oversaw cash flow, daily financial reporting, and recordkeeping of sales/expenses.
Branch Manager
Ace Cash Express
Pacoima, CA
12.2012 - 03.2014
- - Oversaw daily operations of a busy financial services branch with multiple staff.
- - Ensured compliance with policies, regulations, and financial best practices.
- - Trained and coached staff on customer service, sales, and product knowledge, improving branch performance.
- - Managed transactions including check cashing, money transfers, bill payments, and loan disbursements.
- - Resolved escalated customer complaints, strengthening customer relationships.
Management / Shift Supervisor
El Pollo Loco
Panorama City, CA
06.2009 - 08.2012
- - Supervised daily operations in a high-volume restaurant with 15+ employees.
- - Trained and mentored staff on policies, food safety, and customer service standards.
- - Streamlined processes to improve efficiency and reduce waste.
- - Managed scheduling, payroll, and inventory control, reducing costs while maintaining quality service.
- - Resolved customer complaints professionally to ensure satisfaction.
MEDICAL DENTAL RECEPTIONIST
Americare Medical Inc.
San Fernando, CA
01.2007 - 05.2009
- Managed patient scheduling and appointment reminders to enhance clinic efficiency.
- Processed patient insurance claims accurately, ensuring timely reimbursements.
- Coordinated with dental staff to optimize patient flow and minimize wait times.
- Maintained patient records using electronic health record systems for easy access and compliance.
- Resolved patient inquiries and concerns promptly, fostering positive relationships with clients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
Office Clerk
Mission Community Hospital
Panorama City, CA
01.2006 - 12.2006
- - Performed administrative tasks including data entry, filing, and answering phones.
- - Scheduled patient appointments, processed medical records, and maintained HIPAA compliance.
- - Assisted with billing and coding, ensuring accurate insurance claim submission.
- - Coordinated with medical staff to support smooth patient flow and daily operations.
- - Maintained office supply inventory to support departmental needs.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-2000
Skills
- Leadership & Team Management
- Staff Training & Development
- Customer Service Excellence
- Conflict Resolution
- Financial & Cash Management
- Inventory & Cost Control
- Scheduling & Payroll
- Process Optimization
- Regulatory Compliance
- Time Management
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Work prioritization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Family Care Leave
01.2021 - Current
Manager
Ameci Pizza
07.2014 - 12.2020
Branch Manager
Ace Cash Express
12.2012 - 03.2014
Management / Shift Supervisor
El Pollo Loco
06.2009 - 08.2012
MEDICAL DENTAL RECEPTIONIST
Americare Medical Inc.
01.2007 - 05.2009
Office Clerk
Mission Community Hospital
01.2006 - 12.2006
High School Diploma -
San Fernando Senior High School