Mary Shayne Fabellore

• Booked patient's diagnostic imaging appointments across Ontario in Well Health Diagnostic Centre's 40+ locations through inbound or outbound calls, emails and live chat.
• Answered incoming calls, emails or live chat to schedule, cancel or rescheduling patient's appointments and filed medical records.
• Answer inquiries not limited to patients appointments, reports among other.
• Use Velox and Ocean eReferral to schedule appointments.
• Submit daily wait time reports and monitoring gaps of Well Health Diagnostic Centre's clinics calendar schedule to the manager.
• Use Onebox and Pocket Health to send report and images to doctor's offices, hospital's or clinics.
• Provided excellent customer service to patients and medical staff.

• Interact with patients, hospitals, and physician offices by telephone, fax and email professionally.

• Perform other relevant duties as needed by manager.

• Use Velox and Ocean eReferral to schedule appointments.
• Handled customer service inquiries via telephone and through email.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided excellent customer service to patients and medical staff.

• Answers inbound calls as well as assist customers who have specific enquiries like billing issues. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Maintains call centre database by entering information. • Answer questions about the product details, the company, and issues with account for the customers. • Build customer’s interest in the services and products offered by the company. • Arrange for the dispatch of products, information packages, etc. to customers

• Coordinates with the hospital's Billing/Credit and Collection unit to facilitate discharge of member and collection of excess charge of payment if any. • Receives and handles queries of member. • Resolve availment complaints of member. • Computes for the excess charges that maybe incurred by the member and collects payment accordingly. • Discusses with member the extent of coverage or non-coverage of availment. • Grants coverage and non-coverage of availments according to authority limits. • Makes appropriate referral of members. • Prepares and submit pertinent reports. • Assists the supervisor in conducting activities that monitor and enhance work performance of staff.

• Maintain all employees medical and other similar records. • Generate medical reimbursement every month. • Conduct inventory of medicines and other supplies every week. • Schedule and assist medical examination of all employees. • Perform other duties and responsibilities that is assign from time to time. • Assisted clients in person and via telephone.

• Provide immediate care to patients on an individual basis. • Assist physicians during examination and treatment. • Recording all care information accurately and concisely. • NICU RNs communicate the patient's condition to other care team members and the family. • Monitor and adjust incubators, ventilators and other specialized equipment on a constant basis.