Mary Sandra Jani Claus

Imagine a university that does more than just prepare you for a career, one that equips you to set the foundation for a full, meaningful life. When any student has questions about Trinity or does not know where to start in pursuit of their dream education, that's when I step in as the first point of contact between the student and the university. I help engage with the graduate students, assisting them in connecting with their Admissions Counselor, answering questions about Trinity, and, most importantly, sharing personal experiences of campus life, enabling the students to start their application with ease.

Few key achievements:

1. Graduate student engagement and handling campus tours and events management.

2. Interdepartmental training and field research to explore other campus environments and camp trainings for future student leaders.

3. 4,000+ emails as part of student connection.

4. 3000+ graduate calls to clear admission-related questions and a conversion rate of 95%

5. Helped manage and edit shared email templates as part of seamless, consistent student engagement.

6. Salesforce training and feedback for a seamless, user-friendly application system.

7. Updated training modules in the handbook for future intern training purposes.

8. Handled the internal Mogli chat box and live admins' queries from students.

10. Data entry and data management alongside travel schedule planning for the Enrollment and Admissions team.

As a Grocery Department Associate, I managed inventory, stocking, and department operations, serving as a key point of contact for customers while ensuring shelves were well-stocked, labeled, and compliant with store standards. My role involved processing claims, tracking department sales, reporting to management, and maintaining safety and hygiene protocols. I worked closely with the department and store managers to support daily operations and deliver excellent customer experiences.

Key Achievements:

1. Inventory Management & Stock Replenishment

2. Customer Service & Issue Resolution

3. Claims Processing & Department Sales Tracking

4. Shelf Labeling & Merchandising

5. Safety and Compliance Procedures

6. Team Collaboration & Communication

7. Reporting to Management & Process Documentation

8. Time Management & Multitasking in Fast-Paced Environments

As a Computing Solutions Associate during the holiday season, I worked closely with customers to understand their technology needs, recommend solutions, and support purchase decisions across laptops, accessories, and computing services. This role helped me strengthen my technical knowledge, gain exposure to the Canadian retail environment, and refine my skills in customer engagement, query resolution, and sales in a fast-paced, high-volume setting. By collaborating with the team, I learned to manage diverse customer interactions, handle challenges effectively, and contribute to meeting seasonal sales goals.

TopHire is a tech recruitment marketplace helping product, as well as technology-based companies, in hiring their dream tech team. The internal team works rigorously to figure out the right talent out there to work alongside us in order to maintain client interactions, accounts, and manage TA roles.

Technical Recruitment (April 2023 - August 2023)

Having great exposure to the client hiring end and growing within the revenue generation team of TopHire. Helped with end-to-end coordination for all candidates during the interview process.

Talent Acquisition Associate, Internal Hiring (June 2022 - April 2023)

Hiring for various HR recruitment roles, focusing on the top 2% of creative talent, looking to explore and recreate the world of external hiring, making it simple for product-based companies to hire tech talent.

Talent Acquisition Internal Hiring Intern (February 2022 - April 2022)

As a Talent Acquisition intern, I worked with the internal hiring team to help reach the required target of hires, expand my knowledge of hiring across various departments, and understand the backend operational work.

Few Key Achievements:

1. Candidate recruitment, counseling, and encouragement to secure individual enrollment goals for the institution.

2. Attained a conversion rate of 90% through the persuasion of candidates to attend client interviews.

3. Handled the recruiting campaign for campus recruitment while advising students and administering the ATS system to keep track of all application processes.

4. Demonstrated proficiency in unsolicited calling, email correspondence, and database management by making more than one hundred calls per day.

5. Made 100+ calls each day, with expertise in cold calling, emails, and database management.

6. Interacted with over 1,000 candidates from the pool, and handled the overall process, from sourcing to onboarding.

7. M/S Office Suite skills in word processing, spreadsheets, and databases.

8. Adept in data collection, analysis, and reporting for assigned candidates and clients.

ClubWalrus was a digital banking platform engaging with India's growing young leaders to help create an account that is safe and creditworthy to use. My intern role included:

• Providing technical support to customers over the phone or online.
• Providing technical support in troubleshooting customer problems encountered during product usage.