Jessamin Sanidad

• Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
• Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
• Greet our guests and give them Next Level Hospitality
• Go above and beyond for our third-party delivery partners by providing exceptional service and order accuracy
• Suggest menu items and guide our guests through the ordering process
• Take phone-in orders, Process payments (cash & card)
• Prepare, season and cook food as directed and Operate kitchen equipment safely and efficiently.
• Keep the space clean and adhere to all sanitation/food production policies.

HR Generalist Duties

• Provide a dedicated and effective HR advisory service to employees that covers absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters
• Select the most qualified candidates and maintain relationships with employment agencies
• Reviewed and screened applicant resumes to identify qualified candidates.
• Handle all administrative tasks and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first day experience.
• Assisting in talent acquisition and recruitment processes
• Primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development

Office Administrator Duties

• Answering incoming calls professionally and redirecting them where appropriate.

• Contact customers for admin related questions via phone call and email.
• Monitoring and ordering stationery and other office supplies.
• Reviewing and coordinating office procedures to ensure that company policies are being met.
• Establishing and maintaining an effective filing system for letters, reports, minutes, and other documents.
• Process orders into system based on information feed from operation team.
• Assist operation team with ad hoc tasks.
• Support the sales cycle in all aspects, including responses. quotes.

• Providing superior customer service to the public
• Provide cost containment measures for the Police and Insurance Industries
• Improve road safety and create safer communities
• Prevent and detect insurance fraud.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

• Checked in passenger through ALTEA system
• Assisted passengers to check in through the Kiosk and Self Service Bag Drop
• Operated the boarding gate and ensure all procedures are followed and implemented
• Communicated important announcements related to connecting flights, flight delays, changes in boarding time, and emergency weather information
• Escorted unaccompanied minors to the gates.

• Welcomed passengers at check-in desks and boarding gates
• Verified passenger's tickets, documentations, and luggage's conformity
• Checked in passengers and their luggage at the ticket counter and gates
• Patiently handled customer concerns and complaints regarding ticketing and baggage handling.

• Ensured high levels of customer satisfaction through excellent sales service
• Assisted customers' needs and provided assistance and information on product features
• Welcomed customers to the store and answers their queries
• Remained knowledgeable on products offered and discuss available options
• Processed Point of Sale purchases including returns of merchandise
• Teamed up with co-workers to ensure proper customer service on the sales floor.

• Maintained high standards of customer service during high volume
• Handled currency and credit transactions quickly and accurately
• Followed procedures for safe food preparation, assembly, and presentation
• Resolved complaints promptly and professionally.