MARY ROSE BALICAT TAMAYO
Fort St. John,Canada
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Host and server
Mr. Mikes
Canada
04.2024 - Current
- Maintains a Guest focus while performing all duties
- Maintains full knowledge of all Mr
- Mikes menus, recipes, offerings and other pertinent information relative to this position
- Use of standard recipe books (Preparation/Cook & Present Manuals) for preparing, cooking and presenting all Mr
- Mikes menu items
- Portion food products prior to cooking according to Mr
- Mikes standard portions sizes and recipe specifications
- Stock and maintain sufficient levels of food products on line or in kitchen to ensure smooth service periods
- Assumes 100% responsibility for quality and presentation of all items served
- Reports all equipment problems, out of stock items and kitchen maintenance issues to restaurant management/leaders
- Use and understanding of Squirrel POS bill system (i.e
- Reading bills)
- Understand and comply consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
- Adhere to all food handling procedures as outlined in the Food Safety Plan of the Mr
- Mikes Occupational Health & Safety Manual
- Perform other related duties as assigned by the kitchen manager or manager/leader on duty
- Completes assigned side work/duties during non-busy service periods
- Maintains a professional appearance, consistent with Mr
- Mikes Dress Code standards, at all times
- Communicates effectively with all Mr
- Mikes Team Members to help improve and/or enhance the overall guest experience
- Reports to work as scheduled, in dress code and ready to be in position
- Maintains a professional and friendly relationship with all Mr
- Mikes Team Members
- Follows checklists and standard operating procedures
- Maintains a safe, clean, sanitized, and organized work area
- Washes dishes as necessary
- Constantly increasing their knowledge of Mr
- Mikes food, beverages and other products and services
- Works as part of a ‘TEAM’ by helping other TEAM MEMBERS perform the duties of their positions
- Attend team member meetings and bring suggestions for improvement.
Cleaner
BZ maintenance services LTD
Canada
02.2024 - Current
- Clean and maintain BC transit buses
- Sweep, mop, wash, wax and polish floors
- Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
- Make beds, change sheets and distribute clean towels and toiletries
- Attend to guests' requests for extra supplies
- Stock linen closets and other supplies' areas
- Clean, disinfect and polish kitchen and bathroom fixtures and appliances
- Clean and disinfect public areas such as changing rooms, showers and elevators
- Disinfect operating rooms and other hospital areas
- Pick up debris and empty trash containers
- Wash windows, walls and ceilings
- Report and store lost and found items
- May provide basic information on facilities
- May handle complaints.
OMNI Customer Fulfillment Associate
Walmart
Canada
01.2024 - Current
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
- Ensures that products picked are of the highest quality i.e
- No damaged products, freshest product selection etc
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution
- Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values
- Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
Senior Customer Service Specialist 2
Pru Life U.K.
Philippines
09.2016 - 10.2023
- Entered customer data into Life Asia system and communicated service concerns with Operations department
- Resolved customer service issues using company processes and policies and provided updates to customers
- Greeted customers and listened closely to problems described to determine solutions
- Coached new team members on service techniques and provided scoring through quality assurance program
- Took cash and credit card payments via phone, in person and through email
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Met customer call guidelines for service levels, handle time and productivity
- Answered average of 80 emails per day, addressing customer inquiries, solving problems and providing product information
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Promoted available products and services to customers during service, account management and order calls
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative - Supervisor
Sophie Paris Philippines Incorporated
Philippines
09.2013 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Delivered prompt service to prioritize customer needs
- Educated customers about billing, payment processing and support policies and procedures
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Training Assistant
Boardwalk Business Ventures Inc
Philippines
05.2011 - 05.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Maintained excellent attendance record, consistently arriving to work on time
- Identified issues, analyzed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Some College (No Degree) - Business Management in Information Technology
Northern Lights College
Fort St. John, BC01-2024
Bachelor of Science - Information Technology
Cavite State University
Cavite, Philippines04.2011
High School Diploma -
General Emilio Aguinaldo National High School
Cavite, Philippines04.2007
Primary School -
Governor P.F. Espiritu Elementary School
Cavite, Philippines04.2003
Skills
- Microsoft (Word, Excel and PowerPoint)
- Computer Literate
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Cash Counting
- Cashiering
- Customer Feedback
- Promoting Brand and Company Identity
- Invoice Preparation and Processing
- Maintaining Clean Work Areas
- Enrollment Processing
- Reservations Management
- Telephone reception
- Team Collaboration
- Server Support
- Event Planning Assistance
- POS Software
- Reservations
- Takeout order processing
- First Aid Training
- Front of House Organization
- Customer Service
- Table Vacancy Management
- Guest Relations
- Menu knowledge
- Strong interpersonal skills
- Professional Appearance
- Detail Oriented
- Reservation coordination
Personal Information
- Age: 33
- Place of Birth: Las Piñas City, Philippines
- Height: 5'2
- Weight: 140 lbs
- Gender: Female
- Marital Status: Single
Languages
English, Beginner (A1)
Certification
- WHMIS
- Emergency First Aide CPR-C
Languages
English
Professional
References
References available upon request.
Timeline
Host and server
Mr. Mikes
04.2024 - Current
Cleaner
BZ maintenance services LTD
02.2024 - Current
OMNI Customer Fulfillment Associate
Walmart
01.2024 - Current
Senior Customer Service Specialist 2
Pru Life U.K.
09.2016 - 10.2023
Customer Service Representative - Supervisor
Sophie Paris Philippines Incorporated
09.2013 - 08.2016
Sales Training Assistant
Boardwalk Business Ventures Inc
05.2011 - 05.2012
Some College (No Degree) - Business Management in Information Technology
Northern Lights College
Bachelor of Science - Information Technology
Cavite State University
High School Diploma -
General Emilio Aguinaldo National High School
Primary School -
Governor P.F. Espiritu Elementary School
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