Maryam Pasha
Customer Service Representative
Summary
Customer service expert with 6+ years of experience in the client service industry seeking full-time opportunity. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultive techniques and diligent attention to individual needs.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Coach
02.2024 - Current
- Brand ambassador, organizing promotional events generating up to 30% increase in revenue
- Achieved a daily sales target of $8,500 or more and maintained an average Unit per Transaction of 2
- Engaged with 50+ customers a day averaging a conversion rate of over 25%
Call Centre Agent
Iron Logic
02.2023 - 02.2024
- Efficiently handled a daily call volume of 100+ inbound calls
- Maintained a Customer Satisfaction Score of 93% in addition to successfully cross-selling in up to 14% of calls
- Achieved a consistent Average Handling Time of 5 minutes or less whilst addressing all customer needs
- Issue Resolution Time of up to 96% within the first 24 hours
Front Desk Receptionist
Midtown Cars
04.2022 - 01.2023
- Completed various data entry for 25+ customers daily such as email management and follow-up reports using DMS software
- Successfully scheduled service or sales appointments for 15+ customers a day using Microsoft Office Suite
- Professionally greet and assist numerous clients whilst ensuring lobby maintenance
Sales Associate
Michael Kors
03.2021 - 04.2022
- Leading seller by consistently hitting sales quota and successfully upselling over 15% of products daily
- Prepared weekly sales reports detailing performance metrics
- Operated cash register with secure and accurate transactions
Education
Bachelor of Science - Kinesiology And Health Sciences
York University
Skills
- Outstanding communication and persuasive skills
- Proficient in MS Suite, DMS software and data entry
- Excellent problem resolution and time management skills
- Superior work ethic
- Strong sales background
- Impressive multitasking and prioritization skills
- Cash and payment handling
Timeline
Sales Advisor
Coach
02.2024 - Current
Call Centre Agent
Iron Logic
02.2023 - 02.2024
Front Desk Receptionist
Midtown Cars
04.2022 - 01.2023
Sales Associate
Michael Kors
03.2021 - 04.2022
Bachelor of Science - Kinesiology And Health Sciences
York University
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