Mary Nilaja Pakkianathar
Pickering,ON
Summary
Skilled in business and customer relations, with a proactive approach and strong analytical problem-solving skills. Demonstrates forward-thinking in resolving concerns, optimizing policies, and cultivating customer loyalty to enhance sales. Motivated self-starter with excellent interpersonal, verbal, and written communication abilities. Committed to delivering accurate and timely results. Seeking a career opportunity that supports ongoing learning and professional development within a dynamic organization.
Overview
11
11
years of professional experience
Work History
Client Service Specialist
Addatech
11.2021 - Current
- Provided knowledgeable service and support for all customer needs.
- Collaborated with QA team to test software quality through manual and automated testing.
- Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Monitored participant workflow and behaviors throughout training process.
- Migrated legacy Clinicmaster clients and onboarded new clients to the new cloud based Clinicmaster software.
- Identified issues, analyzed information and provided solutions to problems.
- Improved document organization by implementing a comprehensive filing system for easy access and retrieval.
- Streamlined documentation processes for increased efficiency in project completion and reduced errors.
Zone Manager
Paradies Lagardere
03.2014 - 11.2021
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Submitted orders for new inventory.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Conducted orientation sessions and organized on-the-job training for new hires.
Sales Associate
Paradies Lagardere
03.2014 - 10.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Manager of Repairs and Services
Le Palais Des Montres Inc
08.2018 - 11.2019
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Filed paperwork and organized computer-based information.
- Maintained inventory of repair supplies and ordered parts as needed.
- Completed necessary repairs on watches and eye wear as needed.
Bartender /Cashier
Restaurant Devi
12.2015 - 04.2016
Urban Planet (Sales Associate)
YM Inc
06.2014 - 01.2015
Cashier
McDonald St-Henri
07.2013 - 03.2014
Education
High School Diploma -
Marymount Academy
Montreal, QC06.2013
Skills
- Well-organized and highly efficient
- Polite and respectful towards coworkers and customers
- Fluent in English, French & Tamil
- Well-organized
- Documentation Skills
- Software Program Proficiency: Microsoft Office (Word, Excel, Powerpoint), Clinicmaster, Rise, Guidde, Synthesia, Zoho
Timeline
Client Service Specialist
Addatech
11.2021 - Current
Manager of Repairs and Services
Le Palais Des Montres Inc
08.2018 - 11.2019
Bartender /Cashier
Restaurant Devi
12.2015 - 04.2016
Urban Planet (Sales Associate)
YM Inc
06.2014 - 01.2015
Zone Manager
Paradies Lagardere
03.2014 - 11.2021
Sales Associate
Paradies Lagardere
03.2014 - 10.2021
Cashier
McDonald St-Henri
07.2013 - 03.2014
High School Diploma -
Marymount Academy
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