Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maryna Zlenko

Ottawa

Summary

Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housekeeper

Comfort Keepers
Kanata
09.2022 - Current
  • Observed proper use of chemicals when cleaning various surfaces.
  • Maintained and organized cleaning supplies stock.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Office Administrator

UkrTellOffice
Ukraine Kharkiv
09.2020 - 02.2022
  • Developed strong relationships with clients through excellent customer service skills.
  • Delegated work to staff, setting priorities and goals.
  • Greeted visitors warmly upon arrival at the office premises.
  • Coordinated and managed daily administrative operations of the office.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Filtered emails based on importance and escalated issues to leadership.

Customer Service Manager

Epicenter
Ukraine Kharkiv
06.2018 - 06.2020
  • Organized client contracts, records, and reports to strengthen traceability.
  • Assigned work and monitored performance of project personnel.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Recruited and trained new employees to meet job requirements.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

Some College (No Degree) - Hotel Business And Administration

National College
Ukraine Kharkiv

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Quality control
  • Workflow optimization
  • Document preparation
  • Team leadership

Languages

Ukrainian
First Language
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
French
Beginner (A1)
A1

Certification

  • Stress Management
  • Emotion Intelligence
  • Essential Service Excellence

Timeline

Housekeeper

Comfort Keepers
09.2022 - Current

Office Administrator

UkrTellOffice
09.2020 - 02.2022

Customer Service Manager

Epicenter
06.2018 - 06.2020

Some College (No Degree) - Hotel Business And Administration

National College
Maryna Zlenko