Maryna Profatilova

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Managed laundry sorting, washing, drying, and ironing.

- Load and unload dishwashing machine.

- Maintains a clean kitchen

- Followed supervisor instructions to complete tasks on time

- Kept work área clean, dry and free of debris

- Run food to guests