Maryna Platonova
Vancouver,BC
Summary
Experienced and detail-oriented hospitality professional with over 10 years of experience in upscale dining environments, including 5-star hotels and fine dining establishments. Adept at leading teams, enhancing guest satisfaction, managing complex events, and ensuring operational excellence. A proven track record of problem-solving, staff development, and event coordination in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Manager
The Victor Restaurant
03.2022 - Current
- Oversee the restaurant's operations, ensuring that all tasks are completed within established timeframes.
- Resolve customer disputes promptly, maintain open lines of communication, and ensure high-quality service delivery to enhance guest satisfaction.
- Mediate staff conflicts and implement cross-training programs to improve team performance and agility.
Server
The Victor Restaurant
05.2021 - Current
- Provide exceptional customer service, efficiently managing multiple tables while maintaining high service standards.
- Work with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during peak shifts to ensure smooth operations and excellent guest experiences.
Server and Bartender
One Restaurant Hazleton Hotel
03.2017 - 05.2021
- Delivered high-quality service in a luxury setting, effectively handling multiple tables while maintaining attention to guest needs.
- Served as a representative for the Forbes Committee, training and evaluating staff to secure a 5-star rating.
- Created a seasonal cocktail list and managed bar inventory, ensuring consistent product availability.
- Was a representative from the restaurant at the Forbs Committee. Was training and testing staff in order to receive 5 stars from Forbs.
- Created seasonal cocktail list.
- Was handling inventory at the bar.
Server
Omni King Edward Hotel
06.2016 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Event Coordinator
Golden Lion Restaurant
11.2015 - 09.2016
- Coordinated event schedules and timelines, overseeing all logistical aspects for successful event execution.
- Collaborated with cross-functional teams to ensure seamless operations, adapting to unexpected challenges and ensuring guest satisfaction.
- Managed event logistics, including setup, staffing, and supplier coordination.
Manager
Opera Restaurant and Concert Hall
09.2014 - 10.2015
- Managed day-to-day restaurant and event operations, ensuring high levels of customer service and satisfaction.
- Coordinated staff activities and addressed operational challenges efficiently.
Manager
The Bartolomeo Hotel
10.2013 - 08.2014
- Achieved high levels of customer satisfaction by promptly resolving disputes and maintaining open communication.
- Managed multiple operational tasks within set timeframes to ensure smooth service delivery.
- Led the restaurant team, ensuring staff performance aligned with luxury hotel standards.
Education
Post-Degree Certificate - Sport And Event Marketing
George Brown College
Toronto, ON12.2016
Bachelor of Arts - International Management
University of Wales
King Edward 7th Ave, Cardiff CF10 3NS, UK06.2015
Bachelor of Arts - International Economics
Alfred Nobel University
Sicheslavska Naberezhna St,18, Dnipro, Ukraine06.2015
Skills
- Verbal and written communication
- Team Leadership & Staff Development
- High-End Guest Relations
- Event Planning & Execution
- Cross-Functional Teamwork
- Sales Techniques
- Budgeting & Cost Control
- POS System Proficiency
Languages
English
Ukrainian
Russian
Timeline
Manager
The Victor Restaurant
03.2022 - Current
Server
The Victor Restaurant
05.2021 - Current
Server and Bartender
One Restaurant Hazleton Hotel
03.2017 - 05.2021
Server
Omni King Edward Hotel
06.2016 - 08.2017
Event Coordinator
Golden Lion Restaurant
11.2015 - 09.2016
Manager
Opera Restaurant and Concert Hall
09.2014 - 10.2015
Manager
The Bartolomeo Hotel
10.2013 - 08.2014
Post-Degree Certificate - Sport And Event Marketing
George Brown College
Bachelor of Arts - International Management
University of Wales
Bachelor of Arts - International Economics
Alfred Nobel University
Similar Profiles
Thy Hong Dan NguyenThy Hong Dan Nguyen
Restaurant Hostess at The Victor RestaurantRestaurant Hostess at The Victor Restaurant
Abigail DelgadoAbigail Delgado
Office Support I/II at Victor Community Support Services / Victor Treatment Center Foster Families & AdoptionOffice Support I/II at Victor Community Support Services / Victor Treatment Center Foster Families & Adoption
JACKSON RICEJACKSON RICE
Alpine Patroller at Victor Constant Ski PatrolAlpine Patroller at Victor Constant Ski Patrol
Jennilyn Hernandez ArceoJennilyn Hernandez Arceo
Guest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver AirportGuest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver Airport
Hannah FosterHannah Foster
Barista/Server/Bartender at Kits Beach CoffeeBarista/Server/Bartender at Kits Beach Coffee