MARYNA KUCHERYAVA
Calgary,Alberta
Summary
Knowledgeable and dedicated customer service professional with extensive experience of 17 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Apprentice Electrician
Voltiva Solutions Inc
Calgary, AB
01.2022 - Current
- Pulled wire through conduit
- Utilized hand tools and special equipment to connect couplings, thread conduits end, and to secure conduit support brackets
- Spliced, joined and connected wire to fixtures and other electrical components
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools
- Followed all safety procedures and guidelines to promote safety while working on electrical systems
Hairstylist/Barber, Auburn Station Barbershop
01.2017 - 01.2021
- Consulted with clients and analyzed their hair, in addition to other physical attributes to suggest the proper services and hair styles
- Provided customers with barbering services
- Performed straight razor shaves and beard/mustache trimming
- Complied with all health and safety regulations
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Hairstylist
Hair Kix & Esthetics Salon
01.2010 - 01.2015
- Provided hair cutting, color services, perms and updo's, always working out the hair service the client desires
- Advised customers, scheduling appointments and meetings, process payments
- Provided logistic support on all salon orders
OFFICE ASSISTANT
Cantoll Group Inc
01.2010 - 05.2010
- Collected and mailed correspondence
- Performed basic bookkeeping work
- Keyed data into computer databases
- Monitored and tracked budgets and expenses
- Organized events and meetings to maximize capacity and keep event venues running smoothly
CUSTOMER SERVICE SPECIALIST
Olly Fresco's Inc
01.2009 - 01.2010
- Prepared the store for each business day, by creating new displays on endcaps, and filled shelves with merchandise in a stable manner
- Performed cashier duties with accuracy
- Maintained the store cleanliness at all times
- Served customers hot beverages
RECEPTIONIST
Regional Consumer Union
01.2008 - 01.2008
- Received, directed and relayed telephone and fax messages
- Responded to public inquiries, provided word-processing and secretarial support
- Picked up and delivered mail, opened and stamped all general correspondence
- Maintained the filing system and all file correspondence
- Assisted in planning and preparation of meetings, conferences and conference telephone calls
- Maintained an adequate inventory of office supplies
Education
ITIL Certificate -
Online
Calgary, AB07.2023
Certificate CompTIA A+ -
Online
Calgary05.2023
Certificate - Mobile Elevating Work Platforms Certificate
Workplace
Calgary, AB2022
Electrical Apprenticeship -
SAIT
Calgary, AB2022
Certificate - • Fall Protection Certificate
Workplace
Calgary2022
AutoCAD Electrical Drafting - Computer Aided Design And Drafting
SAIT
Calgary, AB2015
Journeyman Hairstylist -
Delmar College of Hair And Esthetics
Calgary, AB2010
High School Diploma -
Centennial High School
Calgary, AB06.2006
Skills
- Self-motivated, punctual, and follow directions accurately
- Listen to needs of customers, and respond accordingly to meet those needs
- Responsible, reliable, and friendly
- Exceptional time management and problem-solving skills
- Professional appearance and manner
- Proficient in computer applications:
- Work well independently, and as part of a team to meet corporate goals
- Work well under pressure
- Detail oriented
- Excellent planning, organizing and time management skills
- Effective verbal and written communication skills
- Safety Awareness
- 17 years of Customer Service experience
- Administrative Support
- OSHA
- Keyboard Entry
- Microsoft Office
- Office Supplies and Inventory
- Invoice Processing
- Sorting and Labeling
- Project Management
- Analytical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"There is profit in hard work, but mere talk leads to poverty."
The Bible
Timeline
Apprentice Electrician
Voltiva Solutions Inc
01.2022 - Current
Hairstylist/Barber, Auburn Station Barbershop
01.2017 - 01.2021
Hairstylist
Hair Kix & Esthetics Salon
01.2010 - 01.2015
OFFICE ASSISTANT
Cantoll Group Inc
01.2010 - 05.2010
CUSTOMER SERVICE SPECIALIST
Olly Fresco's Inc
01.2009 - 01.2010
RECEPTIONIST
Regional Consumer Union
01.2008 - 01.2008
ITIL Certificate -
Online
Certificate CompTIA A+ -
Online
Certificate - Mobile Elevating Work Platforms Certificate
Workplace
Electrical Apprenticeship -
SAIT
Certificate - • Fall Protection Certificate
Workplace
AutoCAD Electrical Drafting - Computer Aided Design And Drafting
SAIT
Journeyman Hairstylist -
Delmar College of Hair And Esthetics
High School Diploma -
Centennial High School
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