Summary
Overview
Work History
Education
Skills
Timeline
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Marylyn Martinez

Tulare

Summary

U.S. Navy Veteran who is a dynamic professional with extensive customer service experience at Tucoemas Federal Credit Union, excelling in high-volume transactions and client communication. Proven multitasker with strong documentation skills, fostering trust and resolving issues efficiently. Recognized for maintaining confidentiality and enhancing customer satisfaction through personalized service and attention to detail. Experience in administrative services, banking, and ultrasound.

Overview

7
7
years of professional experience

Work History

Bank Teller

Tucoemas Federal Credit Union
12.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Server

Red Robin
09.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Barista

Starbucks
11.2021 - 05.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.

Administrative Services/Ship Maintenance

United States Navy, USN
09.2018 - 09.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Arts - Ultrasound Tech

High Desert Medical School
Bakersfield, CA
03-2025

High School Diploma -

El Diamante High School
Visalia, CA
06-2017

Skills

  • Documentation and recordkeeping
  • Scheduling appointments
  • Customer service
  • Multitasking
  • Client communication
  • Data entry
  • HIPAA
  • First aid and CPR knowledge

Timeline

Bank Teller

Tucoemas Federal Credit Union
12.2024 - Current

Server

Red Robin
09.2022 - 12.2024

Barista

Starbucks
11.2021 - 05.2022

Administrative Services/Ship Maintenance

United States Navy, USN
09.2018 - 09.2021

Associate of Arts - Ultrasound Tech

High Desert Medical School

High School Diploma -

El Diamante High School

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Marylyn Martinez