MARY LOUISE McGee

• Respond to routine inquiries made by visitors and callers, both in-person and on the phone, while maintaining a professional demeanor, and conveying messages to appropriate personnel in a timely manner
• Maintain department files, including correspondence, forms, and routine office records and reports.
• Built rapport and trust with seniors, serving as a primary point of contact for any inquiries, concerns, or requests. I have established open lines of communication, ensuring their needs are met promptly and with the utmost care.
• Committed and passionate about creating a vibrant and enriching living environment for seniors.
• Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.

• Knowledge of the social service needs of individuals and the basic factors that support their physical well-being, such as mental healthand health care.
• Familiarity with public and private social service agencies as well as other community resources that can fulfill the needs of my client.
• Behaviour Management: I employ positive behaviour strategies to address challenging behaviours, and promote personal growth and self-regulation. For example, "Implemented positive behaviour management techniques resulting in a 40% decrease in disruptive behaviors and a noticeable improvement in individual's self-regulation skills."

• Implemented UHN's established procedures to screen both visitors and staff at the hospital entrance
• Demonstrated exceptional skills in de-escalating tense situations in a hospital environment by actively listening to their emotional distress and acknowledging their frustrations and fears with empathy and understanding.

• Interviewed and documented patient's case history; developed individualized treatment plans that included counseling, education, and family intervention
• Conducted mental health assessment demonstrating an interdisciplinary approach to get a better idea of the patient's mental health and maintain stats for the team
• Identified and secured community resources for patients and their families in the community. For example, " identified and secured community resources for 50+ patients and their families, ensuring access to vital support services and improving their overall quality of life."
• Executed successful discharge plans and filed necessary documentation using Meditech

• Client-focused approach: Demonstrated a strong commitment to providing exceptional customer service and addressed the needs of patients, clients, and families. Prioritized the well-being and goals of individuals seeking guidance. Scheduled appointments, tests, and visits
• Problem-solving and resourcefulness: Successfully managed various administrative tasks, such as scheduling appointments, organizing patient records, and addressing inquiries.
• Effective communication: Interacted with a wide range of individuals, including patients, healthcare professionals, and family members, while maintaining compassionate and empathetic communication.
• Emotional support and empathy: Provided compassionate emotional support to patients and families during challenging times.
• Confidentiality and professionalism: Adhered to strict confidentiality guidelines and maintained a high level of professionalism in handling sensitive patient information.
• Filed and maintained patient records in accordance with HIPAA regulations