Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marilou Harton

Rawdon,QC

Summary

Professional with robust background in community engagement and digital communications. Adept at fostering strong relationships and driving community growth through strategic initiatives. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.

Overview

8
8
years of professional experience

Work History

Quality Agent

Survex
05.2023 - Current
  • Enhanced product quality by implementing rigorous inspection procedures and protocols.
  • Participated in industry conferences and seminars to stay current on best practices within the field of quality assurance.
  • Reduced defect rates through meticulous monitoring of production processes and identifying areas for improvement.

Volunteer Community Manager

Packgod
09.2022 - Current
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.

Volunteer Moderator

1047 Games
03.2022 - Current
  • Boosted community engagement through timely responses to comments and inquiries.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Implemented new moderation strategies that led to a decrease in negative interactions among users.
  • Proactively identified potential sources of friction within the community and implemented measures to prevent escalation into larger issues.
  • Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
  • Contributed with events and brainstorming
  • Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.

Community Manager

Frag Labs
09.2023 - 10.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Coding the discord bots such as ModMail, Zeppelin
  • In-game moderation
  • In-game customer service

Supervisor

Tim Hortons
04.2017 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

High School Diploma -

Havre Jeunesse
Sainte-Julienne
07-2013

Skills

  • Compliance management
  • Feedback management
  • Community engagement
  • Customer support
  • Staff management
  • Multilingual communication
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Adaptability and flexibility

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Community Manager

Frag Labs
09.2023 - 10.2024

Quality Agent

Survex
05.2023 - Current

Volunteer Community Manager

Packgod
09.2022 - Current

Volunteer Moderator

1047 Games
03.2022 - Current

Supervisor

Tim Hortons
04.2017 - 09.2021

High School Diploma -

Havre Jeunesse

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Marilou Harton