Marylou Ramos

Counter Salesperson and Office Assistant

NAPA Auto Parts

06.2016 - Current

Built strong rapport with customers, fostering loyalty and repeat business.
Increased customer satisfaction by providing personalized service and product recommendations.
Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Increased customer satisfaction by providing professional and courteous front desk support.
Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.

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