Marylou Ayala, PMP
Oceanside,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
M Bar C Construction
04.2023 - 11.2023
- Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Led cross-functional teams to achieve seamless coordination of multiple construction phases.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Put together estimates, specifications and other project documents.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Held construction progress and regular status meetings with project team.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Read and interpreted blueprints in Bluebeam.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Scheduled utility service providers according to project timelines.
IT Project Coordinator
North County Transit District
09.2022 - 04.2023
- Led cross-functional teams to successfully complete IT projects.
- Wrote, updated and maintained project documentation.
- Devised test plans to validate accuracy of IT projects.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with external vendors to deliver IT project components.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Trained personnel on use of IT tools and applications.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored and tracked project progress to support timely completion.
- Enhanced communication between stakeholders by holding regular progress update meetings and sharing detailed reports.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Boosted team productivity by providing ongoing training opportunities and fostering a collaborative work environment.
- Optimized resource allocation for projects, ensuring timely delivery without sacrificing quality.
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Facilitated post-project reviews to identify areas for improvement in future initiatives.
- Ensured data privacy compliance by thoroughly reviewing projects for potential risks related to sensitive information storage or transmission.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Mentored junior staff members on effective project coordination practices to support their professional growth and development.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Implemented best practices to drive quality IT project delivery.
- Negotiated and managed project budgets to meet goals.
- Updated customers and senior leaders on progress and roadblocks.
- Generated reports for IT project progress and performance.
- Resolved staff conflicts and identified potential areas of improvement.
- Created and implemented contingency plans to address potential risks.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Identified and implemented cost-saving measures in IT projects.
Software Project Coordinator
EasyPay Finance
01.2019 - 09.2022
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Participated in daily stand ups
- Participated in backlog grooming and Scrum ceremonies
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Photocopied, distributed and emailed documents to project managers.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Kept corporate and client information confidential, adhering to data safety measures.
- Facilitated workshops to collect project requirements and user feedback.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Wrote technical narratives to document processes and design changes.
Technical Support Analyst
EasyPay Finance
01.2017 - 01.2019
- Monitored systems in operation and quickly troubleshot errors.
- Developed and implemented bug fixes and patch sets for existing web applications.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Reduced response time for Tier support tickets.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Designed strategic plan for component development practices to support future projects.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Promoted efficiency among departments with prompt resolution of system issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Bilingual Customer Service Representative
EasyPay Finance
08.2013 - 01.2017
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained and managed customer files and databases.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided language translation services for customer service inquiries.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer calls and emails to answer questions about products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Investigated and resolved accounting, service and delivery concerns.
Bilingual Customer Service Specialist
Arrowhead General Insurance Agency
01.2007 - 10.2011
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained and managed customer files and databases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Century 21/Fullerton Mortgage
09.2005 - 01.2007
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
Education
Project Management Professional - Project Management
Project Management Institute
Oceanside, CA04.2019
Certified Associate In Project Management(CAPM) - Project Management
Project Management Institute
Oceanside, CA04.2015
High School Diploma -
El Camino High School
Oceanside2005
Skills
- Project Coordinator Team Leadership Analytics Attention to Detail
- Experience in Systems Development Life Cycle (SDLC)
- Scrum Framework
- Project Scheduling
- Project Management
- Purchasing and procurement
- Cross-Functional Collaboration
- Agile Methodology
- Advanced understanding of Jira
- Work Planning and Prioritization
- Requirements Gathering
- Expense Reports
Certification
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Project Manager
M Bar C Construction
04.2023 - 11.2023
IT Project Coordinator
North County Transit District
09.2022 - 04.2023
Software Project Coordinator
EasyPay Finance
01.2019 - 09.2022
Technical Support Analyst
EasyPay Finance
01.2017 - 01.2019
Bilingual Customer Service Representative
EasyPay Finance
08.2013 - 01.2017
Bilingual Customer Service Specialist
Arrowhead General Insurance Agency
01.2007 - 10.2011
Administrative Assistant
Century 21/Fullerton Mortgage
09.2005 - 01.2007
Project Management Professional - Project Management
Project Management Institute
Certified Associate In Project Management(CAPM) - Project Management
Project Management Institute
High School Diploma -
El Camino High School
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
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