MARY LIZA BAHILLO
Vancouver,Canada
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
9
9
years of professional experience
Work History
Cashier, Barista
Sol & Bi Enterprises Corporation
Delta, Canada
05.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Prepared and served hot or cold beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Assistant Manager
Lolays Food Station and Catering Services
Legazpi City, Philippines
03.2019 - 05.2023
- Performed administrative duties such as preparing payroll information, scheduling shifts and ordering supplies.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
- Planned special events such as weddings, birthdays, anniversaries.
- Designed and implemented marketing strategies to promote catering services, resulting in increased bookings.
Assistant Dining Supervisor
Max's Restaurant
Legazpi City, Philippines
05.2016 - 05.2018
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Maintained accurate records of sales transactions, inventories and payroll data.
- Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Resolved customer complaints promptly and professionally.
Front Desk Associate
Pepperland Hotel
Legazpi City, Philippines
03.2015 - 09.2015
- Registered guests upon arrival to the hotel and set up guest accounts at departure.
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
University of St. Thomas
Legazpi City, Philippines04-2013
Skills
- Customer Service
- Conflict Resolution
- Espresso Machine Operation
- Team training
- Interpersonal skills
- Communication skills
- Administrative support
- Point-of-sale operation
Languages
English, Tagalog
Seminars Training
- 04/01/12, Actual Shipboard Training, SuperFerry, Ermita, Manila, Philippines
- 04/01/12, Food and Beverage and Housekeeping Services Seminar, Golden Pavilion Restaurant, Fontana Clubhouse, Clarkfield, Pampanga, Philippines
- 10/25/10, Bar Exposure Program and Coffee Seminar, T.G.I. Friday's, Mall of Asia, Manila, Philippines
- 10/24/10, Skirting and Centerpiece Hands-on Seminar, Meyer's Food and Services, INC., Manila, Philippines
- 10/23/10, Food Safety Seminar, Philippine Trade Training Center, Manila, Philippines
Timeline
Cashier, Barista
Sol & Bi Enterprises Corporation
05.2023 - 08.2024
Assistant Manager
Lolays Food Station and Catering Services
03.2019 - 05.2023
Assistant Dining Supervisor
Max's Restaurant
05.2016 - 05.2018
Front Desk Associate
Pepperland Hotel
03.2015 - 09.2015
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
University of St. Thomas