Marylee Feier
LONDON,ON
Summary
Goal-oriented professional with extensive knowledge of the insurance industry. Committed to continuous learning and skill enhancement through courses and certifications. Proven experience in administrative support, operations organization, and client service.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Insurance Sales Representative
Desjardins Insurance
London, Ontario
03.2018 - 03.2026
- Secured new business through cold-calling, networking referrals, and diverse lead sources.
- Provided guidance on policy options and coverage details to clients.
- Assessed client needs to identify tailored insurance coverage options.
- Conducted needs analysis for customers to determine appropriate insurance coverage.
- Educated clients on benefits and limitations of various insurance policies.
- Cultivated client relationships through communication and personalized support.
- Provided exceptional customer service to existing clients by resolving issues quickly and efficiently.
- Responded promptly to inquiries from prospective customers via phone or email.
- Attended industry seminars and conferences to stay abreast of developments in the insurance field.
Sales Supervisor
EWorkplace Training
London, Ontario
10.2015 - 03.2018
- Recognized for top sales performance, contributing to overall team success.
- Trained new sales associates in product knowledge and customer service techniques, enhancing team readiness and customer satisfaction.
- Intervened in difficult customer situations, resolving issues quickly and efficiently to maintain customer loyalty.
- Led weekly team meetings to discuss goals and share best practices.
- Fostered positive work environment through team-building activities and recognition programs, improving team morale and collaboration.
Supervisor
Starbucks Coffee Co
Alexandria, Virginia
11.2010 - 02.2014
- Supervised daily operations of coffee shop, ensuring efficient service and product quality.
- Trained and mentored baristas on customer service techniques and beverage preparation, improving service quality.
- Implemented store policies and procedures, enhancing customer experience and satisfaction.
- Resolved customer complaints promptly, maintaining a positive store atmosphere and reputation.
- Managed inventory levels, ordering supplies to meet operational needs efficiently.
- Monitored cash handling processes for accuracy and compliance with company standards, ensuring financial integrity.
- Arranged product displays to enhance visual appeal in the store.
Administrative Assistant
Victory Churches International
Costa Mesa, California
06.2006 - 10.2010
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created written correspondence, including letters, memos, reports, and presentations for management staff.
- Greeted visitors professionally, responding to inquiries and efficiently directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Maintained accurate records of donations and member contributions, supporting transparency and financial tracking.
- Prepared and organized materials for community outreach programs, enhancing engagement and participation.
Education
Some College (No Degree) - Biblical Studies
Victory Bible College
Calgary, AB06-2006
High School Diploma -
North Middlesex District High School
Parkhill, ON06-2000
Skills
- Life and General Insurance Licensed
- Sales techniques
- Customer service excellence
- Digital Communication
- Relationship Building
- Problem solving
- Goal oriented
- Adaptability
- Hardworking
- Dedicated
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- LLQP
- OTL
Timeline
Insurance Sales Representative
Desjardins Insurance
03.2018 - 03.2026
Sales Supervisor
EWorkplace Training
10.2015 - 03.2018
Supervisor
Starbucks Coffee Co
11.2010 - 02.2014
Administrative Assistant
Victory Churches International
06.2006 - 10.2010
Some College (No Degree) - Biblical Studies
Victory Bible College
High School Diploma -
North Middlesex District High School