MaryKate Beavis
Winnipeg,MB
Summary
An enthusiastic and dedicated Human Resources student set to complete my certification at Red River College in August 2024. I will be applying for the NKE waiver to obtain my CPHR as I am currently a student member. A strong communicator with excellent organizational skills and a passion for fostering inclusive workplace cultures. Actively seeking an entry-level role where I can contribute to the strategic management of human resources and further develop my HR expertise. Reliable and dependable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Considered hardworking, ethical and detail-oriented.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Help Desk Support
Kelly Services- Gumtree AU
04.2023 - 12.2023
- Handle all incoming live chats, handle high volume of customer cases, moderate advertisements, advise of policy violations, issue refunds, troubleshooting of technical errors within the app and website, collaborated closely with coworkers and personnel in other departments to improve customer service and relationships.
Customer Service Representative
API Alarm Inc
01.2023 - 03.2023
- Answer inbound customer calls, process cancelations, provide basic troubleshooting support, maintain multiple email inboxes, update customer information, take payments and update method of payment on accounts.
Canadian Dealer Support Representative
FXR Factory Racing Inc.
05.2022 - 01.2023
- Approve Orders for Dealers, complete Warranty Claims, update Dealer Information, data entry of Terms and Conditions, filing of Terms and Credit Applications, answering phones for all requests, track shipments of Orders.
Online Webchat & Guest Service Agent
The Dufresne Group
07.2015 - 04.2022
- Handled high volume of webchats on a daily basis, responsible for both inbound & outbound calls, created and managed warranty claims, ensured delivery of products by verifying customer contact information, verified warranty coverage plans; up-sold warranty plans, scheduled time-sensitive deliveries for warehouses that handle over 500 shipments a day, transferred information from multiple CRMs, invoiced manifests for high volume, time sensitive deliveries, responsible for handling refunds, exchanges, additional purchases and credits, met with customers and generated appropriate pick up documents/bill of ladings for them, communicated closely with warehouse staff to organize logistics and inventory, communicated with technicians for repair appointments, obtained repair options with technicians for customer open claims.
Direct Service Worker
Family Services
01.2013 - 12.2015
- Provided care for child with brain tumor, supervised indoor learning sensory activities, scheduled and arranged educational outings, met with child's parents to provide behavioral updates.
Child Care Assistant
YMCA Child Care Program
02.2015 - 05.2015
- Responsible for children aged 3 to 7 years of age, prepped meals and snacks for children, supervised outdoor & indoor activities, assisted with prepping attendance documents, created skill and learning programs.
Education
High School Diploma -
St.Norbert Collegiate
Winnipeg, MB01.2009
High School Diploma -
Univeristy of Winnipeg Collegiate
Winnipeg04.2010
College Certificate in Human Resource Management - Human Resource Management
Red River College
Winnipeg, MB08.2024
Skills
- Various Microsoft Programs
- Help Desk Support Coordination
- Help Desk Support
- Keyboarding
- Customer Service and Satisfaction
- De-escalation
- Order Entry
- Childcare
- Guest Relations Experience
- Logistics
- Time Management
- Communication skills
- Performance Management
- Document management systems
- Policy Enforcement
- Training & development
- Recruitment
- Labor Laws and Legislations
- Collective Bargaining Agreements
- Basic Payroll
Certification
- Emergency First Aid CPR/AED Level C
- Manitoba Class 5 Drivers License
- Child Care Assistant Certification
- WHMIS Certification
- Inclusive and Professional Conversations on LinkedIn: Tips for Success
- HR Recruiting Communication Strategies to Attract and Retain Top Talent
- Strategic Human Resources Linked In Learning
Languages
English
Timeline
Help Desk Support
Kelly Services- Gumtree AU
04.2023 - 12.2023
Customer Service Representative
API Alarm Inc
01.2023 - 03.2023
Canadian Dealer Support Representative
FXR Factory Racing Inc.
05.2022 - 01.2023
Online Webchat & Guest Service Agent
The Dufresne Group
07.2015 - 04.2022
Child Care Assistant
YMCA Child Care Program
02.2015 - 05.2015
Direct Service Worker
Family Services
01.2013 - 12.2015
High School Diploma -
St.Norbert Collegiate
High School Diploma -
Univeristy of Winnipeg Collegiate
College Certificate in Human Resource Management - Human Resource Management
Red River College
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