Mary K. Jackson
Fillmore
Summary
Dynamic Business Consultant with a proven track record at Jack Henry & Associates, excelling in business planning and customer service management. Spearheaded successful card services implementations, enhancing operational efficiency and client satisfaction. Adept at staff mentoring and business analysis, fostering growth through innovative solutions and strong stakeholder relationships.
Overview
35
35
years of professional experience
Work History
Business Consultant
Jack Henry & Associates
09.2012 - 02.2025
- Worked specifically with Card Services Implementations to implement new cards products, cards network switches, and core conversions to the Symitar platform.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Worked with outside vendors and service providers including FiServ, FIS, VISA DPS, JH Card Processing, Vallera, and Entrust.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Developed complete business plans and operational strategies for new and existing business.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Designed and implemented training programs for client staff, boosting their skills and performance.
- Guided clients through change management processes, minimizing disruptions to business operations.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Information Systems Manager
Ventura County Credit Union
09.2001 - 06.2012
- Managed the core processing using the Symitar Platform.
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Collaborated with cross-functional teams to identify system requirements and develop tailored solutions.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards.
- Managed the development of custom software applications for improved business functionality.
- Led a team of IT professionals, ensuring successful project delivery within budget and on time.
- Developed training programs for staff to enhance their understanding of new technologies and systems integration.
- Established best practices in information systems management, elevating organizational performance.
- Facilitated communication between IT teams and stakeholders, fostering collaboration on technology initiatives across the organization.
- Aligned IT initiatives with overall corporate objectives by working closely with executive leadership on strategic planning sessions.
- Improved overall efficiency by implementing advanced information systems strategies and solutions.
- Designed efficient workflows for seamless information exchange between departments.
- Implemented disaster recovery plans, safeguarding critical data from unforeseen events or threats.
Various Positions
Ventura County Credit Union
02.1990 - 02.2001
- Held various positions including Branch Management, Vault Teller, and Member Services Representative
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Mathematics And Computer Science
Lubbock Christian University
Lubbock, TXSkills
- Requirements Gathering Expertise
- Continuous Improvement Strategy
- Strategic Implementation
- Coaching and Guidance
- Customer Service Oversight
Timeline
Business Consultant
Jack Henry & Associates
09.2012 - 02.2025
Information Systems Manager
Ventura County Credit Union
09.2001 - 06.2012
Various Positions
Ventura County Credit Union
02.1990 - 02.2001
No Degree - Mathematics And Computer Science
Lubbock Christian University
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