Mary Joyce Morales
Calgary,AB
Summary
Proven leader at Burger King, adept in decision-making and customer service, enhanced team performance through effective training and mentoring. Excelled in inventory control and shift scheduling, significantly reducing waste. Skilled in cash handling and fostering a positive work environment, consistently exceeding company standards. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Food Counter Attendant
Tim Hortons
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Processed sales transactions using POS system.
- Supported marketing initiatives by promoting daily specials and new items.
Shift Manager
Burger King
10.2021 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Bachelor of Science - Hotel And Restaurant Management
Bataan Peninsula State University
Bataan, Philippines08.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Handling Customer Complaints
- Training and mentoring
- Inventory Control
- Delegation capabilities
- Documentation And Reporting
- Sales Strategies
- Supply Ordering
- Shift Scheduling
Languages
English
Professional Working
Accomplishments
Best Manager of the year 2022.
Timeline
Food Counter Attendant
Tim Hortons
11.2023 - Current
Shift Manager
Burger King
10.2021 - 11.2023
Bachelor of Science - Hotel And Restaurant Management
Bataan Peninsula State University
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