MARY JOYCE KHO
Calgary
Summary
Dedicated Medical Office Assistant/Unit Clerk with a proven track record in fast-paced medical office settings. Strong teamwork, problem-solving, and time-management skills enable seamless collaboration with colleagues and efficient task handling. Eager to embark on a career and make meaningful contributions with unwavering commitment and drive.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Properties Medical Clinic
10.2024 - Current
- Assisted healthcare providers with patient intake, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling using electronic health record systems to optimize clinic operations.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Collected patient specimens and prepared detailed laboratory requisitions, ensuring accuracy and compliance with medical procedures.
Medical Office Assistant
Rockyview Strathcona Medical Clinic (Practicum)
07.2024 - 08.2024
- Greeted patients and visitors in a courteous and professional manner, assisted with patient check-in and check-out processes to ensure a seamless experience
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Med Access to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Supported seamless transitions between surgeries by promptly preparing operating rooms for subsequent procedures.
Associate
Dolphin Dry Cleaners
04.2019 - 03.2023
- Handled general inquiries, concerns by customers, and day-to-day reports to supervisors regarding the store's daily income, inventory, and equipment maintenance
- Dry-cleaned, washed, dried, and folded all customer-submitted clothes, linen, towels, and managed safe use in chemicals and equipment.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Food Counter Attendant
A&W
01.2015 - 04.2017
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Assisted customers with information regarding menu offerings and nutrition information.
Cashier
Real Canadian Superstore
07.2013 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Administrative Assistant
Wide Pacific Corporation
03.2011 - 05.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Coffee Specialist & Trainer
Nespresso
05.2017 - 07.2018
- Welcomed customers, educated them with the brand and various types of coffee served, and processed purchase transactions
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted environmental sustainability by implementing waste reduction initiatives within the store operations practices.
- Educated customers on various brewing methods and equipment, helping them make informed decisions on their purchases.
Administrative Assistant
Bonsai Travel & Tours
01.2009 - 01.2011
- Answered phone calls regarding tickets, charges, and travel direction
- Greeted guests and patrons as they arrived
- Arranged flights, insurance, and accommodations
- Managed and resolved customer complaints or refunds.
Education
Medical Office Assistant / Unit Clerk
ABES College
Calgary, AB09.2024
Skills
- Multitasking and Organization
- Problem-Solving
- EMR Software > Med Access and Acurro
- Understanding of medical terminology
- Attention to Detail
- Customer Service
- Administrative Support
- Managing patient records
- Phone and Email Etiquette
Certification
- CPR and AED
- FOIP
- WHMIS
- Alberta Netcare
- PPE Module
- Trauma and Informed Care
Languages
- English and Tagalog
References
References available upon request
Timeline
Medical Office Assistant
Properties Medical Clinic
10.2024 - Current
Medical Office Assistant
Rockyview Strathcona Medical Clinic (Practicum)
07.2024 - 08.2024
Associate
Dolphin Dry Cleaners
04.2019 - 03.2023
Coffee Specialist & Trainer
Nespresso
05.2017 - 07.2018
Food Counter Attendant
A&W
01.2015 - 04.2017
Cashier
Real Canadian Superstore
07.2013 - 01.2015
Administrative Assistant
Wide Pacific Corporation
03.2011 - 05.2013
Administrative Assistant
Bonsai Travel & Tours
01.2009 - 01.2011
Medical Office Assistant / Unit Clerk
ABES College
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