Mary Joy OCAMPO
Coalhurst,AB
Summary
Having years of experience in the hospitality industry and customer related services to bring about great customer satisfaction and grow the company.
5 years of being Shift manager, audit passer, with serve safe international certificate, Focused in overall production and services, Can shift alone.
Overview
9
9
years of professional experience
Work History
Shift Manager
Perf Restaurants Inc.
02.2018 - 10.2024
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented inventory management practices to reduce waste and enhance efficiency.
- Balance the cash register at the end of the shift.
- Manage bookings.
- Resolve conflict between staff members.
- Receive feedback from customers and resolve any complaints.
Front Liner
Bakers Percent Corp.
08.2017 - 01.2018
- Greeting customers when they enter a store, business or restaurant.
- Addressing issues and solving conflicts.
- Describing products or services to customers.
Service Crew Member
Jollibee Food Corp.
03.2016 - 07.2017
- Greet customers upon arrival
- Inform customers of any specials or promotions running currently
- Answer any questions the customers might have
- Direct complaints and concerns to Manager
- Ensure food is delivered to the table hot and fresh
- Check with customers to ensure their overall satisfaction
- Thank customers for their business, invite them to return
- Maintain a clean, sanitary, and organized dining room and service area
- Complete all side work at the end of shift.
Education
Bachelor of Science - Hospitality Industry Management
Cagayan State University
01.2017
Skills
- Cash flow oversight
- Effective decision-making
- Customer service commitment
- Workforce development
Languages
English
Training
Marketing champs. Class FEB. 2020
- I learn that understanding what customers want is the key to good marketing.
- I learn that the 4 Ps (Product, Price, Place, Promotion) help create a strong marketing plan.
- I learn that knowing my target market helps me reach the right people.
- I learn that branding makes a business easy to recognize and trust.
- I learn that digital marketing (social media, email,.) is important to reach more people.
Guest Complaint Training March 2019
- I learn that every complaint is a chance to improve and make the guest happy.
- I learn that listening carefully without interrupting shows respect and care.
- I learn that staying calm and polite helps to handle difficult situations.
- I learn that a sincere apology can calm an upset guest.
- I learn that solving the problem quickly and following up makes a big difference.
Timeline
Shift Manager
Perf Restaurants Inc.
02.2018 - 10.2024
Front Liner
Bakers Percent Corp.
08.2017 - 01.2018
Service Crew Member
Jollibee Food Corp.
03.2016 - 07.2017
Bachelor of Science - Hospitality Industry Management
Cagayan State University
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