Mary Joy Morrisseau
Chestermere,Alberta
Summary
Graduated with honors - Paralegal diploma. Experienced in Client Account Management with a demonstrated history of working in the telecommunications industry. Highly adaptable to the needs of an ever-changing, fast-paced industry, skilled in Conflict Resolution, Verbal De-escalation and Management. A strong consulting professional with a Bachelor's degree focused in Sociology from Concordia University.
Overview
12
12
years of professional experience
Work History
Judicial Clerk
Government Of Alberta
02.2023 - Current
- Enhanced efficiency of the judicial process by drafting bench memos, orders, and opinions.
- Streamlined communication between judges and attorneys by managing correspondence and scheduling conferences.
- Facilitated timely case resolutions through diligent management of court docket and prioritization of urgent matters.
- Reviewed trial transcripts for accuracy, ensuring a reliable record for potential appeals or future reference.
- Acted as liaison between court staff, parties involved in litigation, and other stakeholders to facilitate smooth operations within the judiciary system.
- Championed diversity initiatives within clerkship program to create a more inclusive work environment for all staff members.
- Maintained accurate records of court proceedings, ensuring easy access for future review or reference by judge and other legal professionals.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Improved courtroom efficiency by training new clerks on court procedures, legal research techniques, and drafting methods.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Managed court sessions, maintaining attendant records for court proceedings.
Vacations Sales Specialist
WestJet
08.2021 - 02.2023
- Increased vacation package sales by effectively communicating available options and tailoring recommendations to customer preferences.
- Collaborated with team members to share best practices and continuously improve sales strategies.
- Maintained up-to-date knowledge of travel industry trends, providing informed guidance to clients on destinations and experiences.
- Conducted personalized follow-up calls to ensure customer satisfaction and promote future bookings.
- Participated in ongoing training programs to enhance product knowledge and sales techniques, contributing to consistent professional growth.
- Managed time effectively while maintaining excellent customer service standards despite a high volume of inquiries.
- Employed active listening skills during conversations with potential clients, leading to a deeper understanding of their needs and ultimately more successful conversions.
- Enhanced brand reputation by delivering exceptional customer service experiences throughout all stages of the vacation planning process.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Paralegal Intern
Trend Law Firm
03.2022 - 06.2022
- Assisted attorneys with case preparation, contributing to successful case outcomes.
- Improved client communication by maintaining regular updates on case progress and addressing inquiries promptly.
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Developed a comprehensive understanding of various practice areas through hands-on experience in cases involving contracts, litigation, real estate, family law, or civil law.
- Demonstrated adaptability when assigned multiple projects simultaneously while maintaining focus on prioritizing workload effectively.
- Showcased attention to detail when proofreading legal documents for grammar errors as well as ensuring citation formats comply with Bluebook standards.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Assigned file numbers and recorded case numbers to prepare master client list.
- Amended and drafted statement of claims, statement of defense, retainer agreement.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Client Resolution Management
Telus Mobility
06.2012 - 04.2020
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Collaborated with cross-functional teams to develop strategies for improving issue identification and resolution.
- Increased team productivity by providing guidance, training, and support to junior staff members.
- Negotiated mutually beneficial agreements between customers and the company, fostering long-term relationships.
- Conducted regular reviews of customer feedback to identify recurring issues and propose potential solutions.
- Recognized as an expert in conflict resolution techniques, often consulted by colleagues on challenging cases.
- Mentored junior staff members on effective negotiation skills, resulting in higher success rates in resolving disputes.
- Consistently exceeded departmental goals related to case closures, customer satisfaction ratings, and turnaround time metrics.
- Championed continuous improvement initiatives within the resolutions team, fostering a culture focused on excellence.
- Managed high-profile cases that led to significant revenue recovery while maintaining strong client relationships.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Diploma - Paralegal Graduate With Honours
Reeves College
Calgary, AB05.2022
Bachelor of Arts - Sociology
Concordia University
Montreal, QC09.2012
Skills
- Office Administration
- Legal Documentation
- Problem-solving aptitude
- Multitasking Abilities
- Database Management
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Judicial Clerk
Government Of Alberta
02.2023 - Current
Paralegal Intern
Trend Law Firm
03.2022 - 06.2022
Vacations Sales Specialist
WestJet
08.2021 - 02.2023
Client Resolution Management
Telus Mobility
06.2012 - 04.2020
Diploma - Paralegal Graduate With Honours
Reeves College
Bachelor of Arts - Sociology
Concordia University
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