Mary Joy Morrisseau
Chestermere,Alberta
Summary
Graduated with honors - Paralegal diploma. Experienced in Client Account Management with a demonstrated history of working in the telecommunications industry. Highly adaptable to the needs of an ever-changing, fast-paced industry, skilled in Conflict Resolution, Verbal De-escalation and Management. A strong consulting professional with a Bachelor's degree focused in Sociology from Concordia University.
Overview
12
12
years of professional experience
Work History
Judicial Clerk
Government Of Alberta
Calgary, AB
02.2023 - Current
- Enhanced efficiency of the judicial process by drafting bench memos, orders, and opinions.
- Streamlined communication between judges and attorneys by managing correspondence and scheduling conferences.
- Facilitated timely case resolutions through diligent management of court docket and prioritization of urgent matters.
- Reviewed trial transcripts for accuracy, ensuring a reliable record for potential appeals or future reference.
- Acted as liaison between court staff, parties involved in litigation, and other stakeholders to facilitate smooth operations within the judiciary system.
- Championed diversity initiatives within clerkship program to create a more inclusive work environment for all staff members.
- Maintained accurate records of court proceedings, ensuring easy access for future review or reference by judge and other legal professionals.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Improved courtroom efficiency by training new clerks on court procedures, legal research techniques, and drafting methods.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Managed court sessions, maintaining attendant records for court proceedings.
Vacations Sales Specialist
WestJet
Calgary, AB
08.2021 - 02.2023
- Increased vacation package sales by effectively communicating available options and tailoring recommendations to customer preferences.
- Collaborated with team members to share best practices and continuously improve sales strategies.
- Maintained up-to-date knowledge of travel industry trends, providing informed guidance to clients on destinations and experiences.
- Conducted personalized follow-up calls to ensure customer satisfaction and promote future bookings.
- Participated in ongoing training programs to enhance product knowledge and sales techniques, contributing to consistent professional growth.
- Managed time effectively while maintaining excellent customer service standards despite a high volume of inquiries.
- Employed active listening skills during conversations with potential clients, leading to a deeper understanding of their needs and ultimately more successful conversions.
- Enhanced brand reputation by delivering exceptional customer service experiences throughout all stages of the vacation planning process.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Paralegal Intern
Trend Law Firm
Calgary, Ab
03.2022 - 06.2022
- Assisted attorneys with case preparation, contributing to successful case outcomes.
- Improved client communication by maintaining regular updates on case progress and addressing inquiries promptly.
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Developed a comprehensive understanding of various practice areas through hands-on experience in cases involving contracts, litigation, real estate, family law, or civil law.
- Demonstrated adaptability when assigned multiple projects simultaneously while maintaining focus on prioritizing workload effectively.
- Showcased attention to detail when proofreading legal documents for grammar errors as well as ensuring citation formats comply with Bluebook standards.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Assigned file numbers and recorded case numbers to prepare master client list.
- Amended and drafted statement of claims, statement of defense, retainer agreement.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Client Resolution Management
Telus Mobility
Calgary, AB
06.2012 - 04.2020
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Collaborated with cross-functional teams to develop strategies for improving issue identification and resolution.
- Increased team productivity by providing guidance, training, and support to junior staff members.
- Negotiated mutually beneficial agreements between customers and the company, fostering long-term relationships.
- Conducted regular reviews of customer feedback to identify recurring issues and propose potential solutions.
- Recognized as an expert in conflict resolution techniques, often consulted by colleagues on challenging cases.
- Mentored junior staff members on effective negotiation skills, resulting in higher success rates in resolving disputes.
- Consistently exceeded departmental goals related to case closures, customer satisfaction ratings, and turnaround time metrics.
- Championed continuous improvement initiatives within the resolutions team, fostering a culture focused on excellence.
- Managed high-profile cases that led to significant revenue recovery while maintaining strong client relationships.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Diploma - Paralegal Graduate With Honours
Reeves College
Calgary, AB05.2022
Bachelor of Arts - Sociology
Concordia University
Montreal, QC09.2012
Skills
- Office Administration
- Legal Documentation
- Problem-solving aptitude
- Multitasking Abilities
- Database Management
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Judicial Clerk
Government Of Alberta
02.2023 - Current
Paralegal Intern
Trend Law Firm
03.2022 - 06.2022
Vacations Sales Specialist
WestJet
08.2021 - 02.2023
Client Resolution Management
Telus Mobility
06.2012 - 04.2020
Diploma - Paralegal Graduate With Honours
Reeves College
Bachelor of Arts - Sociology
Concordia University