MARY JOY DAWABI
Fort McMurray
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
A&W, Thickwood
12.2021 - Current
- Supervise daily operations to ensure team efficiency and customer satisfaction.
- Maintain a safe work environment; complete incident reports promptly.
- Manage staffing schedules to ensure shift coverage without shortages.
- Support training and onboarding of new employees.
Customer Service Clerk
Sobeys
12.2023 - 03.2024
- Managed inventory levels and ensured product availability.
- Assisted customers with inquiries and provided prompt service.
- Gathered and analyzed customer feedback to support service improvements.
Custodian
Suncor - Bee Clean
08.2020 - 12.2021
- Maintained cleanliness and sanitation of assigned residential and office spaces.
- Performed routine cleaning duties, ensuring a safe and organized environment.
Team Member
Tim Hortons
10.2018 - 10.2020
- Delivered excellent customer service in a fast-paced setting.
- Accurately managed cash transactions and food preparation.
- Contributed to smooth operations by maintaining cleanliness and order.
Education
Practical Nursing Diploma - Practical Nurse
Keyano College
Alberta Fort McMurray06-2027
Medical Office Assistant Diploma - undefined
ABM College
10.2023
Academic Upgrading - undefined
Keyano College
04.2022
High School - undefined
Westwood Community High School
01.2020
Bachelor of Science -
College of The Immaculate Conception
01.2018
Skills
- Leadership & Team Management
- Microsoft Office Suite & Excel
- Inventory Management & Ordering
- Scheduling & Task Prioritization
- Customer Service Excellence
- Verbal & Written Communication
- Conflict Resolution & Decision-Making
- Multi-tasking Under Pressure
- Training and mentoring
- Goal oriented
- Staff management
- Staff discipline
- Relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Basic Security Officer (BSO) — 2019
- Confined Space — 2024
- H2S Alive — 2024
- CPR & First Aid — 2024-2026
- WHMIS — 2020
- Class 5 Driver’s License
Languages
English
Full Professional
Timeline
Customer Service Clerk
Sobeys
12.2023 - 03.2024
Supervisor
A&W, Thickwood
12.2021 - Current
Custodian
Suncor - Bee Clean
08.2020 - 12.2021
Team Member
Tim Hortons
10.2018 - 10.2020
Medical Office Assistant Diploma - undefined
ABM College
Academic Upgrading - undefined
Keyano College
High School - undefined
Westwood Community High School
Practical Nursing Diploma - Practical Nurse
Keyano College
Bachelor of Science -
College of The Immaculate Conception
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