Mary Joy Corpuz
Calgary,Canada
Summary
I consider myself a very motivated and driven individual with a passion for continuous growth and learning. Throughout my career in banking industry, I have gained valuable experiences. I adapt quickly to challenges, and I have a great problem-solving ability. I believe in maintaining a positive and collaborative work ethic.
Knowledgeable and dedicated customer service professional with extensive experience in banking and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Trail Appliances
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with booking deliveries, prepare invoices, processings payments and managing records efficiently.
Marketing Officer
Banco de Oro Universal Bank
01.2020 - 12.2023
- Responsible for daily operations of the Marketing Section and provides assistance to the Branch Head in marketing the Bank's products and services
- Supervises the over-all Marketing Section operations of the branch by promoting continuous enhancement of quality service, customer handling, accurate processing, and operational efficiency
- Ensure adherence to prescribed bank policies and procedures, internal control, external regulatory requirements, and compliance to service standards of branch personnel under his supervision
- Handles the section's personnel requirements, promotes branch personnel improvement and advancement, and harmonious work relationship
Service Officer (Cashier)
Banco de Oro Universal Bank
01.2019 - 12.2019
- Supervises the efficient cash servicing to clients, acceptable accuracy level on cash and sufficient management of cash requirements
- Ensures secured and continued availability of ATM operations to meet customer's needs
- Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements, and compliance to service standards of branch personnel under his supervision
- Handles the section's personnel requirements, promotes branch personnel improvement/advancement and harmonious work relationship
- Assist in achieving branch financial targets
- Performs other duties that may be assigned from time to time
Marketing Assistant
Banco de Oro Universal Bank
06.2017 - 01.2019
- Responsible for providing service to clients relative to account opening, placements, client inquiries and after sales services
- Assist Marketing Officer in selling the Bank's products and services
- Ensures correctness and completion of transaction documents used in processing; timely completion of end-of-day transactions and activities
Accounting Assistant
Banco de Oro Universal Bank
06.2016 - 06.2017
- Batching and balancing of reports against posting media and source documents
- Vouching of current and savings accounts, time deposit, general ledger tickets, and other transaction slips
- Processing of outward checks
- Compliance to standard operating policies and procedures/record keeping
- Passing of Work with GL entries and review GL reports
Customer Service Associate
Banco de Oro Universal Bank
06.2013 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with booking deliveries, prepare invoices, processings payments and managing records efficiently.
Education
Post Bachelor Certificate In Accounting - Accounting
University of Lethbridge
Calgary, ABBachelor Of Science In Accountancy - Accounting
Northeastern College
Santiago City Philippines03.2012
Skills
- Data entry and good attention to detail
- Record keeping and documentation
- Time management and multi-tasking
- Good communication and writing skills
- Familiar in customer relationship management (CRM)
- Cash handling
- Excellent customer service
- Understanding Accounting Principles
- Able to work under pressure and fast-paced environment
Timeline
Customer Service Representative
Trail Appliances
06.2024 - Current
Marketing Officer
Banco de Oro Universal Bank
01.2020 - 12.2023
Service Officer (Cashier)
Banco de Oro Universal Bank
01.2019 - 12.2019
Marketing Assistant
Banco de Oro Universal Bank
06.2017 - 01.2019
Accounting Assistant
Banco de Oro Universal Bank
06.2016 - 06.2017
Customer Service Associate
Banco de Oro Universal Bank
06.2013 - 06.2016
Post Bachelor Certificate In Accounting - Accounting
University of Lethbridge
Bachelor Of Science In Accountancy - Accounting
Northeastern College
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