Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mary Joellen Lumanog

Scarborough,Ontario

Summary

Dynamic professional with a proven track record at Dubai International Airport, leading a team to enhance operational efficiency and boost customer satisfaction by 25%. Skilled in technical support and conflict resolution, I excel in driving team performance and implementing effective solutions in high-pressure environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Security Staff

Philippine Amusement and Gaming Corporation
Pasay City, NCR
07.2018 - 03.2024
  • Ensured safety of guests and staff by enforcing security protocols
  • Collaborated with team to resolve incidents and maintain a secure environment
  • Provided escorts for personnel as requested by management staff.

Store Supervisor

Simply Shoes
Muntinlupa City, NCR
08.2017 - 04.2018
  • Supervised 10+ staff in sales, service, and inventory
  • Boosted monthly revenue by 15% through team coordination
  • Managed inventory levels through regular stock assessments and organization.

Customer Service Personnel

Dubai International Airport, UAE
, United Arab Emirates
04.2015 - 05.2017
  • Led a 12-member team to ensure smooth airport operations
  • Helped launch Concourse D, increasing satisfaction by 25%
  • Maintained 98% service quality in high-volume environment

Assistant Leader I / Quality Assurance

Interactive Business Network Alliance Inc.,
Makati City, NCR
04.2010 - 07.2013
  • Supported management in implementing operational improvements across departments.
  • Developed QA standards, and trained team members.
  • Provided guidance and mentorship to junior team members.

Technical Support Representative

Docomo Intertouch, Philippines
Taguig City, NCR
09.2008 - 01.2010
  • Troubleshoot customer inquiries related to software and hardware issues.
  • Resolved 90% of technical issues on first contact.
  • Improved resolution time by 20% through efficient escalation.

Education

Supply Chain Management

Diploma in Supply Chain And Operations
Scarborough, ON
08-2025

Bachelor of Science - Information Technology

AMA Computer College, Philippines
Las Piñas City
05-2009

Skills

  • Customer Service & Client Relations
  • Team Leadership & Supervision
  • Technical Support & Troubleshooting
  • Sales & Inventory Management
  • Conflict Resolution
  • MS Office Suite (Excel, Word, PowerPoint)

  • HTML, CSS, PHP
  • Incident reporting

Certification

  • Safety Awareness Lecture (V-SAL), 2022
  • Anti-Money Laundering Course, 2021
  • CPR, AED & First Aid (Dubai Airports), 2016
  • Leadership Workshop, 2012

Languages

English
Full Professional
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Security Staff

Philippine Amusement and Gaming Corporation
07.2018 - 03.2024

Store Supervisor

Simply Shoes
08.2017 - 04.2018

Customer Service Personnel

Dubai International Airport, UAE
04.2015 - 05.2017

Assistant Leader I / Quality Assurance

Interactive Business Network Alliance Inc.,
04.2010 - 07.2013

Technical Support Representative

Docomo Intertouch, Philippines
09.2008 - 01.2010

Supply Chain Management

Diploma in Supply Chain And Operations

Bachelor of Science - Information Technology

AMA Computer College, Philippines

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Mary Joellen Lumanog