Maryjoe Egerue

· I processed refunds.

· Rectified Gift card issues

· Identified and rectified unrecognized charges

· Make outbound and answer incoming calls.

· Processed and regranted promotions.

· Worked on multi-interfaced platforms.

· Schedule Auto call backs

• Built high-performing teams through effective recruitment, training, motivation, and retention strategies that supported organizational goals.
• Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
• Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
• Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.

• Developed and lead the project team that initiated and completed the Kaduna ground station Antenna farm.
• Lead projects from requirement definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
• Analyzed the project status, revised the scope, schedule or budget to ensure that the project requirement was met.
• Established and maintained relationships with relevant client stakeholders, providing everyday contact on project status.