Maryjoe Egerue
Calgary,Alberta
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Representative
RTM beauty and makeup
Calgary
01.2022 - 12.2023
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assistant Manager Customer Service/Technical Support Representative
Nigerian Communications Satellite Limited
Abuja, Nigeria
01.2015 - 12.2021
- Handled customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Processed orders, forms, applications, or requests
- Provided feedback to other departments to help improve sales, marketing, and business processes
- Diagnosed system errors and implemented solutions to resolve them.
- Provided technical assistance to customers through phone, email and chat support.
Technical Support Representative
Nigerian Communications Satellite Limited
Abuja, Nigeria
01.2013 - 12.2014
- Developed, tested and deployed software applications to meet customer requirements.
- Analyzed customer requirements and designed appropriate solutions using various technologies.
- Maintained the existing software systems by troubleshooting, debugging and providing technical support.
- Created user-friendly web interfaces for customers to access data quickly and efficiently.
- Implemented automated testing processes to ensure quality of code prior to deployment.
- Provided training sessions for users on how to use new software applications effectively.
Education
Bachelors in Technology - Physics/Electronics
12.2007
Skills
- Information Protection
- Data Recovery
- Customer Service
- Application Support
- Technical Support
- Microsoft Office proficiency( Word, excel, powerpoint, outlook)
- English Proficiency
- Application Installations
- Issue Troubleshooting
- Appointment Scheduling
- Complaint Resolution
- Empathy
- Good Communication Skills
- Technical Documents Comprehension
Certification
- Customer Service Excellence (Carol Hoffard _VPI Working Solutions)
References
References available upon request.
Timeline
Customer Service Call Center Representative - RTM beauty and makeup
01.2022 - 12.2023
Assistant Manager Customer Service/Technical Support Representative - Nigerian Communications Satellite Limited
01.2015 - 12.2021
Technical Support Representative - Nigerian Communications Satellite Limited
01.2013 - 12.2014
Federal University of Technology - Bachelors in Technology, Physics/Electronics
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