Mary Jane Wee

• Established lasting relationships with members through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Contributed to team objectives by meeting and exceeding individual targets. Processed 50 loans YTD and met/exceeded almost all targets
• Committed to continuous learning to promote self growth.
• Evaluated client needs and developed tailored solutions to increase positive member experience
• Coordinated with internal teams to facilitate prompt delivery of member requests

• • Maintained knowledge of company policies and made recommendations based on member needs
• • works in a timely and efficient manner to make sure that targets and member expectations are met
• • provide financial literacy to members as trusted advisor
• • Assists management by addressing member complaints and providing satisfactory solutions
• • Built and established strong relationships with members, enabling long-term partnerships

• • Managed member traffic area to allow for seamless hand offs for service
• • Made sure member gets positive first and last impression of exceptional branch experience
• • Held meetings to educate branch staff on new materials
• • Proactively helped front line as needed
• • Represented branch as CPP Branch lead Engaged with different community partners in terms of Volunteer opportunities, showcase and stage bookings
• • Served as Digital Lead of branch, orchestrated ways on how to educate members about digital services
• • Acted as senior FSR whenever needed
• • Assisted in organizing branch events such as Clothing Drives, Business Workshops, Newcomer events

• Identified member needs and gives best advice within company policy

• Provided solution to member issues in timely manner

• Provided support to front line staff to ensure fast and high standard of service

• Built sustainable relationships and trust with customer accounts using open and interactive communication

• Acted as Senior whenever needed training and coaching new staff

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Recorded details of inquiries or complaints to maintain up-to-date records of member interactions and transactions.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Responded quickly to meet member needs and resolve problems.