Mary Jane Maniacup
Toronto,Canada
Summary
Compassionate and dedicated Addiction Social Worker with hands-on experience in treatment planning, individual counseling, and holistic client advocacy. Skilled in supporting individuals facing substance use disorders, co-occurring mental health conditions, and behavioral challenges through trauma-informed, harm-reduction, and client-centered approaches. Strong collaborator within multidisciplinary teams, with a focus on prevention, recovery education, and developing personalized care plans that promote long-term stability. Committed to fostering trust, empowering client autonomy, and delivering empathetic, culturally competent support with professionalism and integrity.
Overview
15
15
years of professional experience
Work History
Assistant Supervisor
Christian Faith Outreach Centre
Ajax, Canada
09.2024 - Current
- Support HUB Supervisor with daily operations, including scheduling, staff coordination, and frontline service delivery
- Mentor and train new hires through onboarding, shadowing, and floor training
- Facilitate workshops and partner-led sessions for life skills and harm reduction education
- Conduct case management, goal tracking, and referrals to HUB Peer Resource Advocates (PRAs)
- Manage data integrity by running and analyzing HIFIS reports for accuracy and funding compliance
- Register patrons into the By-Name List and ensure accurate intake assessments
- Coordinate emergency shelter bed availability for Site 1635
- Represent the HUB at community events and outreach engagements
- Document services in HIFIS and contribute to monthly HUB performance reports
HUB Coordinator (After Hours)
Christian Faith Outreach Centre
Ajax, Canada
05.2023 - 09.2024
- Provided trauma-informed, harm-reduction-based support to low-barrier patrons
- Facilitated workshops, wellness groups, and recreational activities to support engagement
- Conducted ongoing case management, including support plans and referrals
- Built client trust through active listening and goal-focused care
- Collaborated with internal and external supports to ensure wraparound care
- Maintained documentation in HIFIS, including progress notes and incidents
- Responded to crises and emergencies, ensuring safety and de-escalation
- Advocated for clients accessing housing, mental health, and addiction supports
Front Line & Administration
Christian Faith Outreach Centre
Ajax, Canada
09.2023 - 05.2024
- First point of contact for patrons and community members, providing information and support
- Facilitated intake and assessment for shelter and services
- Supported multi-agency collaboration through a one-stop-shop model
- Entered client data into HIFIS and ensured accurate service tracking
- Distributed and documented harm reduction supplies
- Administered SPDAT for vulnerability assessments and service prioritization
- Collected consent forms and ensured confidentiality in all client interactions
- Maintained records for donations and resource distribution
- Supported ethical, client-centered care aligned with sector best practices
Front Desk Receptionist
LA Fitness
Toronto, Canada
05.2022 - 01.2023
- Greet and assist members, answer questions about classes and services
- Handle payments, renew memberships, and schedule personal training sessions
- Maintain cleanliness and uphold safety standards across facility
- Promote group classes and ensure high member satisfaction
Server / Line Cook
Massive Catering
Toronto, Canada
02.2011 - 05.2016
- Prepared and served meals for large events in high-volume environments
- Maintained food safety and kitchen cleanliness standards
- Provided fast, friendly customer service and handled transactions
Education
GED - Addiction Recovery Program
CDI College
Toronto, ON06.2023
Skills
- Addiction & Mental Health Support
- Individual & Group Therapy Facilitation
- Case Management & Client Advocacy
- Crisis Intervention & Safety Planning
- Conflict Resolution & De-escalation Techniques
- Community Resources & Service Navigation
- Intake & Assessment (SPDAT, HIFIS)
- Trauma-Informed & Harm Reduction Approaches
- Client Relationship Building & Trust Development
- Multidisciplinary Team Collaboration
- Program Development & Workshop Facilitation
- Documentation & Confidential Record Keeping
- Organizational & Time Management Skills
- Microsoft Office Suite & Client Management Systems
- CPR
- First Aid
- Naloxone
- ASIST (Suicide Intervention) Certified
- Strong organizational skills
- Time management
- Multitasking abilities
- Excellent communication skills
- Interpersonal skills
- Proficient in data entry
- Record management
- Microsoft Excel
- HIFIS (Homeless Individuals and Families Information System)
- Ability to work independently
- Ability to work collaboratively
- Ability to work under pressure
- Ability to work in fast-paced environments
- Active listening
Volunteer Experience
- Food Bank Volunteer, ACSA Dorset Park Hub, Toronto, ON, 05/01/15, Sorted and distributed food for individuals and families experiencing food insecurity, Assisted with referrals to additional community resources, Maintained inventory and ensured safe food handling practices
- Reception & Filing Assistant, Massey Centre, Toronto, ON, 07/01/12, Organized and filed documents while handling confidential information, Supported reception tasks and helped staff with administrative functions
Qualifications And Technical Skills
- Strong organizational, time management, and multitasking abilities
- Excellent communication and interpersonal skills
- Proficient in data entry and record management using: Microsoft Excel, HIFIS (Homeless Individuals and Families Information System), Other client management/online systems
- Ability to work effectively: Independently with minimal supervision, Collaboratively within multidisciplinary teams, Under pressure in fast-paced, high-demand environments
References
References available upon request.
Timeline
Assistant Supervisor
Christian Faith Outreach Centre
09.2024 - Current
Front Line & Administration
Christian Faith Outreach Centre
09.2023 - 05.2024
HUB Coordinator (After Hours)
Christian Faith Outreach Centre
05.2023 - 09.2024
Front Desk Receptionist
LA Fitness
05.2022 - 01.2023
Server / Line Cook
Massive Catering
02.2011 - 05.2016
GED - Addiction Recovery Program
CDI College