Mary Jane Madrazo
Cold Lake,AB
Summary
Motivated Store Manager with 5 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
7-Eleven Inc.
09.2019 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Sales Associate
KAR Holding
09.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Beauty Salon Manager
Adres Beauty Salon DMCC
12.2016 - 05.2018
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Salon Receptionist
The Nail Pavilion DMCC
09.2014 - 11.2016
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Escorted clients to spa areas, treatment rooms and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Listened closely to customer complaints and responded appropriately to issues.
Cash Desk Clerk
Kebab Grill LLC
09.2012 - 01.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards
- Responsible in taking food orders and upsell
- Maintaining cash drawer is balance
- Handling Petty cash of the restaurant
Purchasing Supervisor
Pancake House Incorporated
08.2006 - 07.2012
- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
- Handle all head office and store requirements including IT Materials, Marketing, Office supplies, Uniforms& Product and development departments.
- Handle Purchases for Pancake International outlets (Malaysia)
- Prepares Packing list and Invoice for shipment in Malaysia
- Coordinates delivery to Malaysian Supplier
Education
High School Diploma -
Eastwest College of Business And Technology
Calgary, AB04.2022
Bachelor of Science - Business Teacher Education
Polytechnic University of The Philippines
Philippines04.2006
Skills
- Profit and Loss Control
- Operational Efficiency
- Stock Management
- Strong Multitasking Skills
- Scheduling Knowledge
- Customer Service
- Inventory Control
- Staff Management
- Cycle Count Audits
- Oversee Administrative Functions
- Cash Counting
- Payroll Administration and Timekeeping
Timeline
Retail Store Manager
7-Eleven Inc.
09.2019 - Current
Sales Associate
KAR Holding
09.2018 - 09.2019
Beauty Salon Manager
Adres Beauty Salon DMCC
12.2016 - 05.2018
Salon Receptionist
The Nail Pavilion DMCC
09.2014 - 11.2016
Cash Desk Clerk
Kebab Grill LLC
09.2012 - 01.2014
Purchasing Supervisor
Pancake House Incorporated
08.2006 - 07.2012
High School Diploma -
Eastwest College of Business And Technology
Bachelor of Science - Business Teacher Education
Polytechnic University of The Philippines
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