MARY JANE JAMAROLIN
Oshawa,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong dedication to work with 7 years of experience in Hospitality Industry with various roles, open to secure entry-level position and ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
HOSTESS / GUEST RELATION SPECIALIST
THE ABU DHABI EDITION HOTEL ABU DHABI
12.2021 - 06.2023
- Greeted guest warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered guest questions, and informed of accurate wait times.
- Answered guest questions about hours, seating, and menu information.
- Engaged guests through upbeat conversation and personalized service.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Supported needs of 8- person wait staff who attended to specific needs of countless guest daily for contemporary dining restaurant with social relevancy and intentionality
Restaurant Waitress
PARK BAR & GRILL (PARK HYATT HOTEL & VILAS)
06.2018 - 11.2021
- Cultivated warm relationships with regular guest.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with MICROS system to place orders, manage bills, and handle complimentary items.
- Manage over 50 calls per day for restaurant reservation
CASHIER/ CUSTOMER SERVICE ASSOCIATE
SSP-EMIRATES DUBAI INTERNATIONAL AIRPORT
01.2016 - 03.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor of Science - Hospitality Management
NEGROS ORIENTAL STAT E UNIVERSITY
DUMAGUETE CITY, PHILIPPINES03.2014
Skills
- Guest Relations
- Professional Demeanor
- Administrative Skills
- Excellent Communication & Interpersonal Skills
- Time Management
- Microsoft Computer Skills
- Safe Food Handling
- Adaptability and Teamwork
- Conflict and Complaint Resolution
Accomplishments
- Michelin Selected 2023 Middle East & Africa
- Gault & Millau 2023 Abu Dhabi, UAE
- Favorite Steakhouse-Fact dining awards 2022 (Abu Dhabi) UAE
- Favorite Steakhouse Winner-Whats On Awards 2022
PERSONAL ACHIEVEMENTS/ DISTINCTION
- Employee of the Month-SSP Emirates
- Employee of the Month Nominee ( The Abu Dhabi Edition Hotel)
- Rolls Royce ( Park Hyatt Hotel and Villas )
- Hermes (Park Hyatt Hotel and Villas)
Timeline
HOSTESS / GUEST RELATION SPECIALIST
THE ABU DHABI EDITION HOTEL ABU DHABI
12.2021 - 06.2023
Restaurant Waitress
PARK BAR & GRILL (PARK HYATT HOTEL & VILAS)
06.2018 - 11.2021
CASHIER/ CUSTOMER SERVICE ASSOCIATE
SSP-EMIRATES DUBAI INTERNATIONAL AIRPORT
01.2016 - 03.2018
Bachelor of Science - Hospitality Management
NEGROS ORIENTAL STAT E UNIVERSITY
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