Mary Jane Hipolito
Leduc,Canada
Summary
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Service Officer
Plaza Premium Lounge, Edmonton Airport
12.2024 - Current
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Coordinator
Marshalls & Winners TJX Companies
09.2019 - 09.2024
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Sales Assistant
Qatar Distribution (Qatar Airways Group)
05.2013 - 06.2018
- Processed cash, checks, and credit card payments
- Greeted costumer and offered assistance and selecting merchandize and completing purchase
- Trained new employees on customer service, money handling and organizing strategies
- Accepted and finalized product returns
Food and Beverage Team Leader
Marriott Harbour Hotel (Dubai)
09.2009 - 04.2013
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Reconciled cash drawer and corrected the error
- In-charge in stock inventory
- Preparing store requisition
Education
Basic computer course -
Nadia Training Institute
01.2002
Skills
- Leadership
- Payment Processing
- Strategic Planning
- Inventory Management
- Creative Problem Solving
- Customer Service
Training
- Role of a Leader (TJX group of company)
- Health and Safety (TJX group of company)
- Costumer Service (Dubai, UAE)
Languages
English
Full Professional
Accomplishments
- Awarded "Employee of the Month" and "Employee of the Year" multiple times
- Supervised team of 18 staff members.
- Consistently rated "excellent" in customer surveys regarding friendliness, promptness and attentiveness.
Certification
- Food Handler Certification - ServSafe or National Restaurant Association.
- ProServe Liqour Certificate.
- WHMIS
Interests
- Personal Development and Self-Improvement
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
Timeline
Guest Service Officer
Plaza Premium Lounge, Edmonton Airport
12.2024 - Current
Coordinator
Marshalls & Winners TJX Companies
09.2019 - 09.2024
Sales Assistant
Qatar Distribution (Qatar Airways Group)
05.2013 - 06.2018
Food and Beverage Team Leader
Marriott Harbour Hotel (Dubai)
09.2009 - 04.2013
- Food Handler Certification - ServSafe or National Restaurant Association.
- ProServe Liqour Certificate.
- WHMIS
Basic computer course -
Nadia Training Institute
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