MARY JANE Ferry
North York
Summary
Offering background in healthcare support and passion for holistic care. Brings foundational understanding of patient interaction and medical office administration. Ready to use and develop communication and organizational skills in healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Administration
Sunmed Family and Walk-In-Clinic
08.2020 - Current
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Personal Support Worker
Sunrise Senior Living
03.2021 - 12.2024
- Provided safe mobility supports by transporting individuals to events and activities
- Maintained clean personal areas including housekeeping and laundry
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Supported patients with meal preparation to meet daily dietary needs.
- Operated patient lift systems to safely transfer individuals with mobility challenges.
Cashier/Customer Service
Nino D’Aversa Bakery Restaurant
07.2015 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Personal Support Worker Certificate
Metrocare Health Academy
Toronto, ON05-2023
Medical Office Administrator Diploma -
Anderson College of Health, Business And Technology
Toronto, Ontario11.2020
Skills
- Skilled MS Office software
- Advanced Excel Skills
- Accuro and P&P software knowledge
- Familiarity with AbelMed Software
- Typing Speed: 45 WPM
- Medical terminology
- OHIP billing
- Health records management
- Organizational Filing Systems
- Electronic Health Record Maintenance
- Spoken and written communication
- Critical thinking
- Routine medical procedures
Languages
English
Tagalog
Certification
- Standard First Aid and CPR, expired 07/07/2027
Timeline
Personal Support Worker
Sunrise Senior Living
03.2021 - 12.2024
Medical Office Administration
Sunmed Family and Walk-In-Clinic
08.2020 - Current
Cashier/Customer Service
Nino D’Aversa Bakery Restaurant
07.2015 - 03.2020
- Standard First Aid and CPR, expired 07/07/2027
Personal Support Worker Certificate
Metrocare Health Academy
Medical Office Administrator Diploma -
Anderson College of Health, Business And Technology
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