MARYJANE AYISHA OBAH
Calgary
Summary
Results-driven professional with 16 years of experience in the Human Services field. Specializes in supporting individuals with complex needs, disabilities, addictions, and mental health challenges. Seeking a Crisis Response Specialist role to utilize crisis intervention expertise, behavioral support skills, and leadership abilities in delivering exceptional care and ensuring individual safety. Committed to providing high-quality support and making a positive impact on the lives of those in need.
Overview
16
16
years of professional experience
Work History
Team Leader – Complex Needs Residential
Supported Lifestyles Ltd.
08.2021 - Current
- Lead and supervise multiple teams, providing crisis intervention, behavioral support, and emergency coverage across multiple homes
- Developed, implement, and manage detailed crisis intervention plans and behavioral support strategies for individuals under my caseload
- Provide emergency response to crisis situations, ensuring staff and client safety through de-escalation techniques
- Conduct staff scheduling, orientation, and ongoing training to enhance preparedness and service delivery
- Utilize trauma-informed and harm reduction strategies to address substance use and mental health concerns among individuals in service
- Ensure compliance with regulatory policies, ethical standards, and best practices in care delivery
- Collaborate with interdisciplinary teams to ensure holistic and coordinated support for clients
- Monitor and address health and safety concerns, ensuring alignment with hazard assessments and risk management
- Maintain accurate and timely documentation related to individuals in service and staff records
- Worked collaboratively with interdisciplinary teams to provide holistic and coordinated support for individuals in service
- Advocated for the rights, needs, and preferences of individuals, ensuring person-centered care and support
- Applied active listening and empathy to help individuals develop effective coping strategies and connect with appropriate resources
Home Supervisor
Supported Lifestyles Ltd.
09.2018 - 07.2021
- Provided direct supervision to staff, ensuring adherence to individualized client support plans
- Led crisis intervention efforts, supporting individuals in acute distress and coordinating emergency responses
- Managed scheduling and emergency shift coverage, ensuring adequate staffing levels and service quality
- Assisted with behavior management strategies to support individuals in achieving personal goals
- Monitored client medication, finances, and adherence to agency policies on health and safety
Complex Needs Specialist/Support Worker
Supported Lifestyles Ltd.
12.2017 - 09.2018
- Provided direct crisis intervention and behavioral support for individuals with complex needs
- Advocated for clients' rights and ensured the protection of their dignity and well-being
- Assisted with daily living activities while fostering independence and skill development
Senior Caregiver
Providence Home Health – Senior Services
07.2015 - 12.2017
Health Care Assistant
Pathways Care and Recruitment Ltd.
05.2009 - 10.2014
Volunteer
Calgary Catholic Immigration Services
01.2024 - Current
- Supporting newcomers and refugees in adjusting to life in Canada, providing guidance on cultural adaptation and access to services
Volunteer
Diabetes Canada, Calgary Branch
11.2017 - 12.2017
- Assisted with administrative tasks, including data entry and record management
Education
Master of Arts - Counselling Psychology
Yorkville University
01-2025
Master of Science - Engineering
Teesside University
United KingdomBachelor of Science - Engineering
State University
NigeriaCertificate in Medical Office Assistant/Unit Clerk -
ABES
Calgary, AB01.2017
Standard First Aid & CPR Certification -
Non-Violence Crisis Intervention
Skills
- Ethical and legal standards in mental health support
- Crisis intervention and Trauma-informed care
- Addiction support and Harm reduction strategies
- Behavioral intervention and De-escalation techniques
- Advocacy and Client rights
- Conflict resolution skills and Decision-making under pressure
- Cultural competence and Diversity awareness
- Proficiency in Microsoft Office Suite and Electronic health records
- Excellent Verbal and Written communication, with Empathetic approach and Nonjudgmental approach
Timeline
Volunteer
Calgary Catholic Immigration Services
01.2024 - Current
Team Leader – Complex Needs Residential
Supported Lifestyles Ltd.
08.2021 - Current
Home Supervisor
Supported Lifestyles Ltd.
09.2018 - 07.2021
Complex Needs Specialist/Support Worker
Supported Lifestyles Ltd.
12.2017 - 09.2018
Volunteer
Diabetes Canada, Calgary Branch
11.2017 - 12.2017
Senior Caregiver
Providence Home Health – Senior Services
07.2015 - 12.2017
Health Care Assistant
Pathways Care and Recruitment Ltd.
05.2009 - 10.2014
Certificate in Medical Office Assistant/Unit Clerk -
ABES
Standard First Aid & CPR Certification -
Master of Arts - Counselling Psychology
Yorkville University
Master of Science - Engineering
Teesside University
Bachelor of Science - Engineering
State University
Non-Violence Crisis Intervention
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